Compaq man joins board of CallCentric

Consultancy firm adds big-hitter to its arsenal

A little-known call centre consultancy firm has had its board bolstered by the addition of Compaq UK's managing director Joe McNally. The company is CallCentric, it was founded in 1997, and lists companies such as Lloyds TSB and Credit Suisse among those it has advised on establishing call centres. The consultancy received a £2 million shot in the arm from venture capital house 3i earlier this year. McNally is the man who established the UK subsidiary of Compaq in 1984 and has run the show ever since. Compaq UK is the most successful Compaq division outside of the US. According to research analyst firm Datamonitor, the European call centre sector is growing at around 30 per cent annually. David Beever, chairman KMPG corporate finance, has also been appointed – he and McNally will sit on CallCentric’s advisory board. David Berger, managing director of CallCentric, said: "I am delighted to welcome these two significant players to the CallCentric advisory board. The experience that Joe and David bring to CallCentric will strengthen our position as leaders in the fast growing call centre market." ®