The latest version of the popular CD recording software Easy CD Creator, version 5, is killing Windows 2000 machines stone dead so hold off until you have read all the guidance.
The developer of the software, Roxio, has put up a security notice on its site saying that a "small percentage" of people using the Windows 2000 OS have experienced some problems with its leading product.
The advice disingenuously says there are two problems connected with a full install of the software. One, "a blue screen error" aka the blue screen of death and two, the computer takes an extremely long time to boot. That sounds bad enough but we have it on good authority that the software is even more malignant than that.
"This is the first piece of software I have ever found which is capable of comprehensively trashing a working PC," one reader has told us. "I spent six hours last night trying and failing to recover this machine and will have to spend similar amount tomorrow rebuilding it." Usenet contains many similar tales.
"I have never seen anything kill a PC like this since the bad old days of 3.1," said one.
The problem appears to lie with the Take Two module of the software - the part that enables you to recover data from crashed hard disks. It would seem the module has turned to the dark side and used its powers for evil rather than good.
Roxio's suggestion is that people select Custom Install when loading the software and deselect the Take Two. This only goes to show that Take Two is an integral part of the Easy CD package. How many machines may be corrupted by the software before people become aware of the problem doesn't bear thinking about.
The question is: how could a bug of this enormity have escaped attention and be released on the market? And what does Roxio plan to do about it? AOL is currently facing a heavy lawsuit for changing users' settings without their permission. This software - installed as intended - is having a far worse effect than that and appears to be conflicting with the OS itself rather than other software on the computer that Roxio could not be aware of.
On 12 April this year, parent company Adaptec said it was going to spin-off Roxio. It said it distribute shares in Roxio to Adaptec shareholders through a special stock dividend. This dividend is due to be paid in a week's time - just one month after the announcement - and will mark the split between Roxio and Adaptec. Roxio is then expected to start trading on Nasdaq on 14 May.
Plans for a float of Roxio were scrapped at the start of January and this news was followed two weeks later by a poor set of Q3 results for Adaptec, which saw its share price fall 3 per cent.
And so the stark question is: was Easy CD 5 rushed out before the official split, without proper testing and hence complete with PC-destroying bugs? It seems all too probable. And what does it intend to do about the problem? Can we expect a recall? We are waiting for the company to get back to us on these questions.
Easy CD Creator is Roxio's leading product and enables users to burn anything onto a CD like music, photos and videos. It lets people build a CD of MP3s for example or a slideshow of pictures or video presentations. The company also does a Mac version of the software called Toast. ®
Roxio's security notice