A bevy of iPAQ owners has set up an online petition to shame HP/Compaq into repairing their pocket PCs or offering full refunds. And they want signers of the petition to "inform everyone they can of their conclusion that HP/Compaq knowingly and willingly continues to sell defective products to consumers".
Found at ipaqpetition.com, the group is less than gruntled with the maker of their beloved pocket PCs. It has compiled a list, a bloody long list, of "dozens of issues" - i.e. faults and flaws – found in sundry models, and it slams HP/Compaq for lack of support.
Here are the demands:
1. Immediately announce and implement a comprehensive program to fix the non-operating system related issues some users are having. This program can include hardware replacement, software updates, and hardware repairs. Any such program must be accompanied by firm delivery dates and be completed within 60 days.
2. Offer a full refund of the original purchase price of the device and any HP/Compaq-branded accessories to any worldwide user who is experiencing some or all of the issues detailed above. Before qualifying for the refund the user must have, (a) previously attempted to resolve the problems with their iPAQ through HP/Compaq technical support to no avail OR (b) will attempt to resolve the problems with their iPAQ through HP/Compaq technical support before requesting a refund.
Refunds, recalls -that's fighting talk. But is it enough? Online petitions are a useful attention grabber, but easy to manipulate and easier to ignore. Big corporations are rarely ashamed, but they can be embarrassed or sued or forced by regulators into doing the right thing. ®