Sony has apologised for problems some users have experienced with its Connect Player utility when the jukebox software is used with the firm's NW-A1000, NW-A3000 and NW-A608 digital music players, launched last November.
Quite a few UK-based Walkman owners have complained on bulletin boards and to Sony directly that running the bundled Connect Player 1.0 can result in very slow system performance. Sometimes it crashes when transferring music files across to the devices, they say.
Last week Sony posted a notice saying there are some issues and it is now investigating. "These issues arise as a result of aspects of some system environments and usage conditions," the company said.
The consumer electronics giant said it "apologises for any inconvenience caused", and suggested users who've found that either reinstalling the software or re-initialising their Walkman's hard drive hasn't helped should download its older digital music jukebox application, SonicStage, until a fix for Connect Player is posted.
The software can be downloaded free of charge from the Sony support website. ®