Level 3's data centre on Goswell Road suffered a five-hour outage on Sunday when uninterruptible power supplies got interupted. The hot weather in London meant the company was unable to keep temperatures down earlier on in the week - despite the help of the London Fire Brigade.
The company which, according to its website, is "widely recognised for its culture of technology innovation and leadership", could not keep temperatures within the Service Level Agreements. Which didn't upset customers half as much as the five hour downtime they suffered on Sunday.
According to some emails received at Vulture Towers, the generators failed to work and the batteries began giving up over the next two hours.
One source continued: "Level 3 charges tens of thousands of pounds in premium for power for it's datacentre class power backups, and boasts that its onsite generators in Goswell Road are deemed 'nationally important infrastructure' which enables them to get priority supplies of diesel. Good to see that's money well spent, given the care and attention that's clearly been paid to their maintenance."
The last problem, that we heard about, at Level 3 in the UK was at its Braham Street data centre in March when the building had to be evacuated after the sprinkler system went wrong and doused high voltage equipment in water.
Level 3 declined to comment. ®