Tiscali has been struggling with its webmail and pop3 servers since Sunday, and some of its subscribers have had no access to email for the last four days.
According to one reader, who contacted us by carrier pigeon (actually via another email account):
"Tiscali is currently going through another email outage. Despite being accessable on the server I cannot collect my pop3 mail on this address.
"This has been ongoing since Sunday with no explanation as to the cause yet. Calling the status phone line (0845 663 2200) gives a brief recorded message that refers callers to the website for current details."
Tiscali's own status page acknowledges that there is a problem, and says its webmail and pop3 servers are running at only 80 per cent capacity.
However, a statement on the status page adds that its engineers have analysed the maintenance results and say that the majority of customers are able to use the service. It also warns that its netphone and fax service is currently undergoing "critical maintenance".
Tiscali told us late this afternoon, "We are aware that a small proportion of customers are currently experiencing problems in accessing their mail.
"Our technical team is working to resolve the issue as a matter of urgency and we apologise to customers for any inconvenience."
Thanks to Patrick for the heads up. More info as we get it. ®