British Gas sues Accenture

Ahh... they deserve each other


British Gas is suing Accenture for £182m in costs connected to the failure of a new billing system put in place by the consultants in 2006.

Problems with the system led to a massive increase in complaints against the gas supplier. Centrica, British Gas's parent company, has already written off £200m due to problems with the system.

Complaints about British Gas peaked in April 2007. By October 2007 energywatch figures showed it was still the second worst energy supplier for customer service.

British Gas said complaints have fallen 85 per cent since then.

It said: "British Gas sought to establish what went wrong and why. A subsequent independent analysis of the billing system has concluded that Accenture was responsible for fundamental errors in the design and implementation of the system.

As a direct consequence British Gas was forced to make significant investments to address the system failures and these investments are ongoing. It also incurred significant additional staff costs to manage the customer service issues. The increased cost to address the problems comes on top of the initial £300m investment." The company said it had no other option but to sue Accenture.

It claims it had to hire 2,500 extra staff to help sort out problems created by the billing system.

Accenture sent us the following statement: "Accenture rejects responsibility for the situation Centrica created. Centrica directed the design, build and implementation of the Jupiter system and insisted on many of the features they now find problematic. At their own choice, after extensive testing, in March 2006 Centrica took over total control over all aspects of the system about which they now complain and has operated the system themselves for over two years...We are confident based on the facts of the situation that this claim is baseless and without merit. Accenture will vigorously defend the High Court proceedings."

The statement said that Centrica was trying to shift blame for a situation it created.®


Other stories you might like

  • Experts: AI should be recognized as inventors in patent law
    Plus: Police release deepfake of murdered teen in cold case, and more

    In-brief Governments around the world should pass intellectual property laws that grant rights to AI systems, two academics at the University of New South Wales in Australia argued.

    Alexandra George, and Toby Walsh, professors of law and AI, respectively, believe failing to recognize machines as inventors could have long-lasting impacts on economies and societies. 

    "If courts and governments decide that AI-made inventions cannot be patented, the implications could be huge," they wrote in a comment article published in Nature. "Funders and businesses would be less incentivized to pursue useful research using AI inventors when a return on their investment could be limited. Society could miss out on the development of worthwhile and life-saving inventions."

    Continue reading
  • Declassified and released: More secret files on US govt's emergency doomsday powers
    Nuke incoming? Quick break out the plans for rationing, censorship, property seizures, and more

    More papers describing the orders and messages the US President can issue in the event of apocalyptic crises, such as a devastating nuclear attack, have been declassified and released for all to see.

    These government files are part of a larger collection of records that discuss the nature, reach, and use of secret Presidential Emergency Action Documents: these are executive orders, announcements, and statements to Congress that are all ready to sign and send out as soon as a doomsday scenario occurs. PEADs are supposed to give America's commander-in-chief immediate extraordinary powers to overcome extraordinary events.

    PEADs have never been declassified or revealed before. They remain hush-hush, and their exact details are not publicly known.

    Continue reading
  • Stolen university credentials up for sale by Russian crooks, FBI warns
    Forget dark-web souks, thousands of these are already being traded on public bazaars

    Russian crooks are selling network credentials and virtual private network access for a "multitude" of US universities and colleges on criminal marketplaces, according to the FBI.

    According to a warning issued on Thursday, these stolen credentials sell for thousands of dollars on both dark web and public internet forums, and could lead to subsequent cyberattacks against individual employees or the schools themselves.

    "The exposure of usernames and passwords can lead to brute force credential stuffing computer network attacks, whereby attackers attempt logins across various internet sites or exploit them for subsequent cyber attacks as criminal actors take advantage of users recycling the same credentials across multiple accounts, internet sites, and services," the Feds' alert [PDF] said.

    Continue reading

Biting the hand that feeds IT © 1998–2022