BT still struggling to fix Olympic problems

Thames Water admits hole lotta trouble in Stratford


BT has reconnected many of the Eastenders who lost their telecoms this weekend after a large thrust borer crashed through a deep tunnel, cutting fibre optic cable and copper line connections.

But other services in East London, including traffic lights, are still cut off from the outside world, the firm admitted late Tuesday.

A BT spokeswoman said: "Service has been restored to a significant number of customers, including emergency services, all 75,000 telephony lines impacted, as well as a number of business and other communications provider circuits using alternative methods of connection. Restoring some services is a complex engineering task, but BT engineering teams are working around the clock to restore service to all remaining customers without service as soon as possible.

"Given the complexity of the incident, it is not yet possible to accurately predict when all services will be restored.

"BT will issue further updates as the situation changes." Customers can get automatic updates on 0800 169 0199 - assuming their phone is working of course.

One of the services still not restored is Transport for London's traffic light management system. A spokeswoman confirmed that the lights were still under local control today, but traffic is running smoothly.

A TfL spokesperson said: "As a result of damage to BT cables over the weekend, communication between some traffic signals across London and the central computer system linking them was affected, meaning that signals were only able to operate under local control settings. All signals remained working on fall back timings, only they were unable to adapt to local traffic conditions.

"While some signals have been restored to full centralised control, a number remain on local control. Traffic conditions continue to be closely monitored at London’s Traffic Control Centre and we are in regular contact with BT to have this problem resolved as soon as possible."

Thames Water has confirmed that it was a machine working on their behalf which smashed into the tunnel.

A spokeswoman told The Reg: "While undertaking tunnelling works at a depth of 10 metres in the east London area, an uncharted obstruction was hit by our tunnelling machine. It was later discovered this was a BT asset and customers had been affected.

"We will continue to liaise with BT to ensure services are restored as quickly as possible."

The incident, near Ilford, happened early on Saturday afternoon.

There does seem to be some confusion as to the depth of the tunnel - BT Openreach said the tunnel was 32 metres below street level while Telstra International's statement said it was 34 feet from the surface. Thames Water reckons its tunnel digger was working at ten metres. 34 feet is 10.4 metres. We do hope no one has got their metric and Imperial measurements mixed up. ®

Similar topics

Broader topics

Narrower topics


Other stories you might like

  • Microsoft Azure to spin up AMD MI200 GPU clusters for 'large scale' AI training
    Windows giant carries a PyTorch for chip designer and its rival Nvidia

    Microsoft Build Microsoft Azure on Thursday revealed it will use AMD's top-tier MI200 Instinct GPUs to perform “large-scale” AI training in the cloud.

    “Azure will be the first public cloud to deploy clusters of AMD's flagship MI200 GPUs for large-scale AI training,” Microsoft CTO Kevin Scott said during the company’s Build conference this week. “We've already started testing these clusters using some of our own AI workloads with great performance.”

    AMD launched its MI200-series GPUs at its Accelerated Datacenter event last fall. The GPUs are based on AMD’s CDNA2 architecture and pack 58 billion transistors and up to 128GB of high-bandwidth memory into a dual-die package.

    Continue reading
  • New York City rips out last city-owned public payphones
    Y'know, those large cellphones fixed in place that you share with everyone and have to put coins in. Y'know, those metal disks representing...

    New York City this week ripped out its last municipally-owned payphones from Times Square to make room for Wi-Fi kiosks from city infrastructure project LinkNYC.

    "NYC's last free-standing payphones were removed today; they'll be replaced with a Link, boosting accessibility and connectivity across the city," LinkNYC said via Twitter.

    Manhattan Borough President Mark Levine said, "Truly the end of an era but also, hopefully, the start of a new one with more equity in technology access!"

    Continue reading
  • Cheers ransomware hits VMware ESXi systems
    Now we can say extortionware has jumped the shark

    Another ransomware strain is targeting VMware ESXi servers, which have been the focus of extortionists and other miscreants in recent months.

    ESXi, a bare-metal hypervisor used by a broad range of organizations throughout the world, has become the target of such ransomware families as LockBit, Hive, and RansomEXX. The ubiquitous use of the technology, and the size of some companies that use it has made it an efficient way for crooks to infect large numbers of virtualized systems and connected devices and equipment, according to researchers with Trend Micro.

    "ESXi is widely used in enterprise settings for server virtualization," Trend Micro noted in a write-up this week. "It is therefore a popular target for ransomware attacks … Compromising ESXi servers has been a scheme used by some notorious cybercriminal groups because it is a means to swiftly spread the ransomware to many devices."

    Continue reading
  • Twitter founder Dorsey beats hasty retweet from the board
    As shareholders sue the social network amid Elon Musk's takeover scramble

    Twitter has officially entered the post-Dorsey age: its founder and two-time CEO's board term expired Wednesday, marking the first time the social media company hasn't had him around in some capacity.

    Jack Dorsey announced his resignation as Twitter chief exec in November 2021, and passed the baton to Parag Agrawal while remaining on the board. Now that board term has ended, and Dorsey has stepped down as expected. Agrawal has taken Dorsey's board seat; Salesforce co-CEO Bret Taylor has assumed the role of Twitter's board chair. 

    In his resignation announcement, Dorsey – who co-founded and is CEO of Block (formerly Square) – said having founders leading the companies they created can be severely limiting for an organization and can serve as a single point of failure. "I believe it's critical a company can stand on its own, free of its founder's influence or direction," Dorsey said. He didn't respond to a request for further comment today. 

    Continue reading
  • Snowflake stock drops as some top customers cut usage
    You might say its valuation is melting away

    IPO darling Snowflake's share price took a beating in an already bearish market for tech stocks after filing weaker than expected financial guidance amid a slowdown in orders from some of its largest customers.

    For its first quarter of fiscal 2023, ended April 30, Snowflake's revenue grew 85 percent year-on-year to $422.4 million. The company made an operating loss of $188.8 million, albeit down from $205.6 million a year ago.

    Although surpassing revenue expectations, the cloud-based data warehousing business saw its valuation tumble 16 percent in extended trading on Wednesday. Its stock price dived from $133 apiece to $117 in after-hours trading, and today is cruising back at $127. That stumble arrived amid a general tech stock sell-off some observers said was overdue.

    Continue reading

Biting the hand that feeds IT © 1998–2022