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Google, Schmidt, and the Gray Lady Resuscitator™
A cesspool of drivel
Google is preparing a post-print-age online news service that will feed you the "high-quality news" you want - even when you don't realize you want it.
At least, that's the word from Sharon Waxman, a former correspondent with the The New York Times and The Washington Post now writing for The Wrap, a Hollywood news blog. According to Waxman, Google CEO Eric Schmidt actually spoke to her late last week while mingling with DreamWorks’ Jeffrey Katzenberg and Universal’s Ron Meyer at Arianna Huffington’s Brentwood mansion.
Apparently, Schmidt told her that in roughly six months Google will unveil a "system that will bring high-quality news content to users without them actively looking for it." Waxman calls this the "latest iteration of advanced search." As top-secret Google algorithms scan your "search words, user choices, purchases, a whole host of cues," the mystery service will allegedly determine what sort of top-class news stories suit your particular brain.
With the service providing "premium content," Waxman says, Google will serve up "premium ads." And these ads will make the company more money. Google has no intention of sharing this extra dough with its high-quality news partners - who will include, yes, The New York Times and The Washington Post - but from Waxman's point of view, the papers will see extra dough from other sources.
"By targeting the stories that readers will want to read, [The Times] will get more hits out of the stories it has, which will drive its traffic and ultimately support higher advertising rates beside the stories," she writes.
The Google PR machine hasn't publicly commented on Waxman's claims. But VentureBeat says that "a source close to Google has raised serious questions about the veracity of Waxman’s claims about Schmidt’s comments." No doubt VentureBeat spoke with a Google PR rep off-the-record.
Waxman's sketchy description of Schmidt's alleged news service doesn't make much sense - even if you could trust a Googler waving the word "quality". But Waxman sprinkles her story with a few details - The Times and The Post will be the first to get the "high-quality" news treatment, she says - and it echoes ill-advised comments Schmidt recently made to the Newspaper Association of America.
During his NAA speech, Schmidt burbled about something he called the "entertain me" product. "Search...becomes fundamentally more personal. It's all about what I want, because I'm the one asking the search query," he said. "Why doesn't the newspaper know what I read yesterday?...The new model of consuming news, since it's personal, whether it's search - or other-based - will be knowing that you already read this. It will show you the delta. It will understand a little more about what you care about."
Yeah, yeah. Sure, sure. But how does that give Google the power to serve so-called premium ads against content that's already available on other sites? And even if it did, how could any of this possibly benefit the papers themselves? At least in Waxman's world, Schmidt fails to realize that The Times' problem isn't traffic. It has plenty of that. The problem is how to turn the traffic into profit.
It's unclear whether Waxman is to blame for the muddled "high-quality news" pitch - or Schmidt himself. But whatever Waxman claims - and whatever Schmidt and company have said in the past - Google is no antidote to the
slow death of the world's newspapers.
This latest episode reminds us of the rambling, incoherent, self-righteous missive that Google senior VP Jonathan "Perfect Ad" Rosenberg posted to the official company blog in honor of, um, President's Day.
"Systems that facilitate high-quality content creation and editing are crucial for the Internet's continued growth, because without them we will all sink in a cesspool of drivel," Rosenberg wrote as he bemoaned the state of the world's newspapers. "We need to make it easier for the experts, journalists, and editors that we actually trust to publish their work under an authorship model that is authenticated and extensible, and then to monetize in a meaningful way.
"We need to make it easier for a user who sees one piece by an expert he likes to search through that expert's entire body of work. Then our users will be able to benefit from the best of both worlds: thoughtful and spontaneous, long form and short, of the ages and in the moment.
"We won't (and shouldn't) try to stop the faceless scribes of drivel, but we can move them to the back row of the arena."
Never mind that Rosenberg's 4,400-word post is mired in its own cesspool of drivel. What Rosenberg demonstrated oh so well is that although Google likes to hear itself talk about saving our newspapers - and the rest of the planet - it never gets around to actually saying anything.
Schmidt and Rosenberg overplay Google's ability to automatically serve you the stuff you want. And even if the company could achieve such magic, that in no way solves the money problem. They fail to realize that so-called high-quality news is far more expensive than drivel. Reporting a proper story takes time. Churning out drivel takes considerably less.
Some paint Google as a software middleman that's getting between newspapers and their readers. Others claim the opposite is true: that Google does nothing but provide newspapers with new readers.
But, again, traffic is a red herring. It's the money.
To a company like Google - with its very own search-ad money machine - traffic and dollars are synonymous. If newspapers get the traffic, Google seems to think, they can support themselves. But unlike Google, newspapers must pay for their "high-quality" content. The New York Times doesn't need traffic help. It needs money help.
And that's one thing Google can't provide. Even Waxman got that right. ®