Small businesses are often reluctant to take the plunge and switch to VoIP - and this isn’t just about upfront cost of change, and potential disruption.
A big part is linked to the absence of more granular information on how to actually go about an implementation, and knowing what is appropriate in different circumstances and scenarios.
With this in mind, The Register has produced a primer on VoIP and business.
We consider public internet VoIP; hosted VoIP services; full (premise-based) IPT installation; and hybrid solutions. This Reg primer contains some useful questions to consider to help you understand your requirements before you begin to engage with suppliers.
Remember, it's a primer, aimed at business managers and owners - not at sysadmins.