The false alarm, which meant benign content was flagged as infected by Exploit-Packed-c-gen, was corrected promptly by a set of revised definition updates from McAfee late on Wednesday, but not before at least one Reg reader was inconvenienced by the slip-up. "We thought we were under virus attack today [Thursday] and cut back on our internet access for a few hundred employees," our UK-based informant told us.
In response to our inquiries, McAfee issued a statement apologising for the snafu, which it said affected only a "limited number" of customers.
McAfee is aware that a limited number of customers may have incurred problems fully accessing specific Web sites due to incorrect malware alerts on Wednesday, Sept. 2.
McAfee apologizes for any inconvenience to our customers.
Dodgy anti-virus signature updates make for a well known problem with security scanners which affects all vendors from time to time. The problems caused are far worse when Windows system files are affected rather than only general applications. For that reason the latest snafu is fairly minor in the bigger scheme of things, though obviously a right royal pain for those unlucky enough to get tripped up by the glitch. ®