Reg Reader Survey The introduction of new systems into an organization is essential. If we stay still, if we continue to rely on legacy systems, if we fail to innovate – well, we (or, in reality, the company) will die. As business guru Sir John Harvey-Jones once put it: “If you are doing things the same way as two years ago, you are almost certainly doing them wrong.”
But who should lead innovation in our companies? Who should be introducing new systems? The answer is not obvious.
On one hand, the introduction of new systems into the business should be led by the business. In principle, the people doing the work, dealing with the suppliers, selling to the customers, are best placed to be standing up and saying: “We need the system to do X,” whether their motivation be to reduce cost, increase revenues, make products more efficiently, or even bolster our environmental credentials.