The maker of Energizer brand batteries is continuing to serve its customers a file laced with a data-stealing trojan more than 24 hours after the company was notified of the threat and almost two weeks after it promised to fix the problem.
A spokeswoman for Energizer Holdings acknowledged receiving a voicemail Wednesday night informing her the trojan was being offered for download on one of the company's European websites. She said she didn't respond to the message because of the late hour at which it was left, and never saw an article reporting that two anti-virus firms had confirmed the site continued to offer the toxic file 12 days after the company promised to stamp it out.
"More than half the time I call a reporter back, the story's already run," she told The Register on Thursday afternoon. "I find it a little odd that someone would call someone at 9:30 at night. That is not within normal business hours."
When The Reg directed the spokeswoman to the precise page where the offending UsbCharger_setup_V1_1_1.exe file is being served, she said: "I can assure you it will be taken down immediately."
But at time of publication, more than nine hours later, the file was still available for download.
That means that 13 days after a contrite-sounding Energizer Holdings pledged to purge the trojan from its offerings, the company was continuing to distribute the file. And even after the oversight was communicated personally to a company representative and in a published report, the company still hadn't removed the file.
We're tempted to make yet another reference to the Energizer's long-running advertising slogan and note the irony. But we'll leave it at this: If anyone at Energizer Holdings really cares about customer safety, please clean up your website. Now.
We'll be sure to update this article if they do. ®
Sometime on Friday morning California time, Energizer finally removed the trojan-laced file from the website. The company has yet to provide any findings resulting from an investigation it pledged to conduct into who was responsible and how the malware managed to slip in. Stay tuned.