Sony is getting ready to return to service some PlayStation Network offerings, amid ongoing analysis to try and identify the source of the April attack on its San Diego data centre hosted in an AT&T network facility.
While maintaining that it has not yet seen any evidence that credit card data was compromised in the attack, Sony has said that where customers are charged a fee for reissuing credit cards, it will take responsibility for those charges. The company claimed in the press conference that credit card data was encrypted.
Executive deputy president Kazuo Hirai said that while 78 million accounts were compromised, the number of affected individuals is lower than that, since some people operate multiple PlayStation Network accounts. Of these, he said, Sony only held credit card information for around 10 million customers.
Sony’s Shinji Hasejima, Sony’s CIO, told Sony’s apologetic news conference that the attack was based on a “known vulnerability” in the non-specified Web application server platform used in the PSN. However, he declined to stipulate what platform/s were used or what vulnerability was exploited, on the basis that disclosure might expose other users to attack.
Hasejima conceded that Sony management had not been aware of the vulnerability that was exploited, and said it is in response to this that the company has established a new executive-level security position, that of chief information security officer, “to improve and enhance such aspects”.
Sony also said it has asked the FBI to investigate the attack.
The company’s new package of security measures will include relocating the data centre to a new facility that was already in build, and forcing password changes on PlayStation Network and Qriocity users. Password changes will need either to come from the same PS3 that the account was created on, or will have to be confirmed via e-mail.
Hirai said other protective measures will include additional firewalls, better confirmation management, and automated detection mechanisms designed to identify unusual network traffic.
To try and recover customer goodwill after the long shutdown of services, Sony announced a “welcome back” package that will include free access to premium services including movie and music downloads.