BlackBerry users should be getting the message again today – RIM reckons it has found and fixed the latest fault although there's still some backlog to be cleared.
The company tells us that yesterday's outage (as opposed to Monday's down-time which remains unexplained) was down to a "core switch failure", and a failed back-up, which took out services in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina.
Given the breadth of the failure it was obviously down to something pretty central to the RIM network, and one would assume that such systems had back-up (until the back-up failed) so this statement tells us almost nothing new about the problem or how RIM plans to avoid it occurring again.
But RIM does assure us that the backlog is clearing, so things should be returning to normal if not there already, and hopefully we'll get something more concrete from the company in the coming days. ®