Virgin Media was hit by a major broadband service blackout early last night that affected an unspecified number of the telco's five million customers.
The company confirmed that the downtime started on Tuesday evening.
"If you experienced a loss of internet connection between 5pm and 8pm on Tues 17th January, we experienced a national outage during this time, which is now resolved," Virgin Media said on its service status page.
It added: "If you have still not been able to reconnect – please try powering down your router for five minutes and then turn back on and this should re-establish your connection. Virgin Media apologise for any inconvenience caused."
El Reg was inundated with emails from unhappy VM customers affected by the outage.
One punter told us yesterday evening that "VM have all but dropped off the web and all Linx peering nodes show down. Users on the forum complaining and the error number is engaged."
Virgin Media's forum manager Mark Wilkin told the firm's broadband customers that the outage was "related to a routing hardware issue". ®