Rackspace does tech support for popular languages on its cloud

Getting all fanatical about SDKs – for free


Rackspace Hosting has spent the past six months putting together a set of officially sanctioned software development kits and runtime environments for popular programming languages to run on its eponymous infrastructure cloud, and now it is ready to offer tech support for those SDKs when companies deploy applications on the Rackspace Cloud.

You don't have to use the Rackspace SDKs for Java, PHP, Python, Ruby, and .NET if you want to code applications to run on the Texan's heavenly infrastructure, of course. But as Rackspace explained in a blog in October when the SDKs for Java and PHP were released and some of the others were in preview, the idea is to craft the SDK so it works well with the OpenStack cloud controller and hooks into the Rackspace management APIs and physical infrastructure.

As part of Rackspace Developer Support, which company president Lew Moorman announced in a blog, the idea is to give customers who run applications on the Rackspace Cloud and who have a tech support contract advice on how to use the Rackspace APIs and make best use of the SDKs. Developer Support also helps find and resolve problems in the customer application stack when the issue relates to the APIs or SDK.

And apparently this additional level of tech support is being provided for free if customers have an existing support contract for infrastructure services. This is sure to make Wall Street very happy, indeed.

"Providing you a simple and strong SDK is only part of the puzzle to make your life easier," writes Moorman. "The other piece is to make sure you have Fanatical Support when you use them. Therefore, when you or your developer are writing code against our APIs or SDKs and you have a question, let us know. We'll give you answers and even take a look at the code you've written around the use of the APIs or SDKs. If the problem is in your application code, we'll even help you fix it."

El Reg is trying to find out what the service-level agreement is for the SDKs and what kind of response time is available for Developer Support. We'll update this article when we find out.

The Java SDK put together by Rackspace is based on the jclouds open source library, which is supported on over 30 different clouds. It requires the Oracle JDK version 6 or higher as well.

The PHP SDK was actually created by Rackspace itself and is called php-opencloud and is based on PHP version 5.3 and the PHP CURL library extension. The Python SDK is based on Python 2.7, was created by Rackspace as well, and is called pyrax.

The Ruby SDK tapped by Rackspace is based on the Ruby Fog cloud services library and officially supports Ruby 1.8.7, 1.9.2, or 1.9.3. The .NET SDL comes from Microsoft, and is based on the .NET 4.0 or higher application framework and the NuGet package manager.

All of the SDKs hook right into the Nova compute instances and Swift object storage of the Rackspace Cloud. You can get details on the Rackspace SDKs here, and Moorman says there is a Node.js SDK in the works if you want to swing that way. ®


Other stories you might like

  • AWS says it will cloudify your mainframe workloads
    Buyer beware, say analysts, technical debt will catch up with you eventually

    AWS is trying to help organizations migrate their mainframe-based workloads to the cloud and potentially transform them into modern cloud-native services.

    The Mainframe Modernization initiative was unveiled at the cloud giant's Re:Invent conference at the end of last year, where CEO Adam Selipsky claimed that "customers are trying to get off their mainframes as fast as they can."

    Whether this is based in reality or not, AWS concedes that such a migration will inevitably involve the customer going through a lengthy and complex process that requires multiple steps to discover, assess, test, and operate the new workload environments.

    Continue reading
  • Google calculates Pi to 100 trillion digits
    Claims world record run took 157 days, 23 hours … and just one Debian server

    Google has put its cloud to work calculating the value of Pi all the way out to 100 trillion digits, and claimed that's a world record for Pi-crunching.

    The ad giant and cloud contender has detailed the feat, revealing that the job ran for 157 days, 23 hours, 31 minutes and 7.651 seconds.

    A program called y-cruncher by Alexander J. Yee did the heavy lifting, running on a n2-highmem-128 instance running Debian Linux and employing 128 vCPUs, 864GB of memory, and accessing 100Gbit/sec egress bandwidth. Google created a networked storage cluster, because the n2-highmem-128 maxes out at 257TB of attached storage for a single VM and the job needed at least 554TB of temporary storage.

    Continue reading
  • IT downtime not itself going down, power failures most common cause
    2022 in a nutshell: Missing SLAs, failing to meet customer expectations

    Infrastructure operators are struggling to reduce the rate of IT outages despite improving technology and strong investment in this area.

    The Uptime Institute's 2022 Outage Analysis Report says that progress toward reducing downtime has been mixed. Investment in cloud technologies and distributed resiliency has helped to reduce the impact of site-level failures, for example, but has also added complexity. A growing number of incidents are being attributed to network, software or systems issues because of this intricacy.

    The authors make it clear that critical IT systems are far more reliable than they once were, thanks to many decades of improvement. However, data covering 2021 and 2022 indicates that unscheduled downtime is continuing at a rate that is not significantly reduced from previous years.

    Continue reading
  • Digital sovereignty gives European cloud a 'window of opportunity'
    And US hyperscalers want to shut it ASAP, we're told

    OpenInfra Summit The OpenInfra Foundation kicked off its first in-person conference in over two years with acknowledgement that European cloud providers must use the current window of opportunity for digital sovereignty.

    This is before the US-headquartered hyperscalers shut down that opening salvo with their own initiatives aimed at satisfying regulator European Union, as Microsoft recently did – with President Brad Smith leading a charm offensive.

    Around one thousand delegates turned out for the Berlin shindig, markedly fewer than at CNCF's Kubecon in Valencia a few weeks earlier. Chief operating officer Mark Collier took to the stage to remind attendees that AWS' CEO noted as recently as this April that 95 per cent of the world's IT was not spent in the cloud, but on on-premises IT.

    Continue reading

Biting the hand that feeds IT © 1998–2022