Microsoft has quietly released a recovery image for Surface RT tablets rendered unusable by bugs in last week's upgrade to Windows RT 8.1.
The image can be downloaded here, along with a short instruction sheet explaining how to create a bootable recovery drive using any PC running Windows 7 or later and any USB drive larger than 4GB.
An unknown number of Surface RT owners got a nasty surprise when they tried to upgrade their Microsoft fondleslabs to the latest OS version over the weekend, only to be left with a device that boots into a Blue Screen of Death that reads, "Your PC needs to be repaired."
Microsoft hastily yanked the update once the first reports of catastrophe made their way to Redmond. But that still left Surface RT owners who had already applied the poison patch in a bit of a pickle: just how could their tablets be repaired?
Ordinarily they could boot from install media and run System Recovery to restore their slabs to factory conditions, but Surface RT's OS is preinstalled and it doesn't come with any install media.
Worse, even if they had another Windows 8 machine handy, they couldn't use it to make a recovery disk, because Surface RT has an ARM processor and can't boot a recovery disk made by an Intel-based PC.
Those who were prescient enough to have made their own USB recovery drives on their Surface RTs may have dodged a bullet. But there are probably precious few of those because, beginning with Windows 8, Microsoft has hidden the option to create a recovery disk in an obscure part of the desktop settings. (It's a tiny link in the lower left corner of the File History control panel.)
With the recovery image posted on Monday, however, owners of borked Surface RTs can use their own or a friend's PC to restore their fondleslabs to stock state – provided, of course, they're willing to sit through another 3.7GB download, after having already done the same to get the flawed Windows RT 8.1 update.
Meanwhile, Microsoft says it's still working on fixing the update and restoring it to the Windows Store, but adds that "less than 1 out of every 1,000" customers were affected by the glitch. On the bright side, only some Surface RT customers seem to have been affected, while the same problem hasn't been seen on other Windows RT devices.
We could make a joke about how, given how poor Surface RT sales were, that means very few people indeed were affected – but we're sure that for the ones that were, at least, this situation remains no laughing matter. ®