T-Mobile users with iPhones are being beset by a mysterious issue that causes their handsets to randomly flash a blue screen and then reset itself.
Multiple users are reporting that their Apple handsets have been flashing the blue screen before going black and restarting without warning.
T-Mobile has yet to respond to a request for comment, and thus far no official explanation for the errors has been given. Users on other carriers have not been affected by the issue so far.
The issues have been reported for several days now, with chatter picking up within the last 24 hours as the reports gathered steam and generated news coverage.
Is anyone with an iPhone 5s getting this blue and white screen and it keeps restarting or is it just my phone 😫😫 pic.twitter.com/t5D6o3E7YN— SKTONUMBER1 (@morg_powell) January 31, 2015
@TMobileHelp Having the iPhone blue screen issue. Any solution yet?— Axel Sarkissian (@Braniff747SP) June 25, 2015
@TMobileHelp what's going on with this blue screen/ restart on iPhone. Everyone says it's possibly due to a carrier update 19.1— AJ (@AJ_it_is) June 25, 2015
Users have also taken to Reddit to share their own stories of disabled iPhones.
"Mine and my wife's are doing this as well," wrote one user.
"Apple wasn't very helpful unfortunately; they said it's either software or hardware, as if that narrows it down any. Hopefully T-Mobile will have something helpful."
Thus far, there has been no official word on a cause or solution for the issue, though some have reported that disabling voice over LTE or turning off LTE might help to limit the problem. Others have reported that forcing a hard reset (by holding the home and sleep keys) or disabling Wi-Fi calling stops the crashes. ®