WD silently murders Arkeia backupware

Rumours of its continued existence have been exaggerated

WD has admitted it is killing off its Arkeia backup software product: it is no longer selling it to new customers and stopping development.

Privately-owned Arkeia was bought by Western Digital in January 2013, bringing WD its deduplicating Network Backup software product and technology. It was placed inside WD’s Branded Products SMB unit and its CEO, Bill Evans, became general manager of WD’s Business Storage Solutions Unit. His LinkedIn profile shows him leaving in April 2014.

The product is visible on WD's website:


If you click the Learn More button you're told "Customers under maintenance can access this upgrade through their support portal". There's no information about where new customers could get help.

In February "Kalthen", a WD Community contributor, asked a question about Arkeia activity stopping:


An answer came back from "Bill_S", a community manager, on May 28:


This prompted a clarifying question:

So are you saying that:

1. you are no longer selling to new customers,

2. all support for all Arkeia products will end in 2019 at the latest,

3. current products will not be developed any further?

To which the reply was indeed clarifying:


To sum up.

  • WD Arkeia is no longer being sold to new customers.
  • In the case where customers have purchased extended maintenance agreements, we will support those agreements through Dec 31, 2019.
  • Existing products are under "Sustaining Support" which means new product features and further development or enhancements are not available.

Conclusion: the Arkeia backup software product is dead.

We have asked WD to confirm that this is the case and will update you if and when we hear more. ®

Similar topics

Other stories you might like

  • US won’t prosecute ‘good faith’ security researchers under CFAA
    Well, that clears things up? Maybe not.

    The US Justice Department has directed prosecutors not to charge "good-faith security researchers" with violating the Computer Fraud and Abuse Act (CFAA) if their reasons for hacking are ethical — things like bug hunting, responsible vulnerability disclosure, or above-board penetration testing.

    Good-faith, according to the policy [PDF], means using a computer "solely for purposes of good-faith testing, investigation, and/or correction of a security flaw or vulnerability."

    Additionally, this activity must be "carried out in a manner designed to avoid any harm to individuals or the public, and where the information derived from the activity is used primarily to promote the security or safety of the class of devices, machines, or online services to which the accessed computer belongs, or those who use such devices, machines, or online services."

    Continue reading
  • Intel plans immersion lab to chill its power-hungry chips
    AI chips are sucking down 600W+ and the solution could be to drown them.

    Intel this week unveiled a $700 million sustainability initiative to try innovative liquid and immersion cooling technologies to the datacenter.

    The project will see Intel construct a 200,000-square-foot "mega lab" approximately 20 miles west of Portland at its Hillsboro campus, where the chipmaker will qualify, test, and demo its expansive — and power hungry — datacenter portfolio using a variety of cooling tech.

    Alongside the lab, the x86 giant unveiled an open reference design for immersion cooling systems for its chips that is being developed by Intel Taiwan. The chip giant is hoping to bring other Taiwanese manufacturers into the fold and it'll then be rolled out globally.

    Continue reading
  • US recovers a record $15m from the 3ve ad-fraud crew
    Swiss banks cough up around half of the proceeds of crime

    The US government has recovered over $15 million in proceeds from the 3ve digital advertising fraud operation that cost businesses more than $29 million for ads that were never viewed.

    "This forfeiture is the largest international cybercrime recovery in the history of the Eastern District of New York," US Attorney Breon Peace said in a statement

    The action, Peace added, "sends a powerful message to those involved in cyber fraud that there are no boundaries to prosecuting these bad actors and locating their ill-gotten assets wherever they are in the world."

    Continue reading

Biting the hand that feeds IT © 1998–2022