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Airbnb goes titsup – travellers and hosts flip out over lengthy downtime

Total Inability To Secure Uptown Pad. AWS to blame?

Lodge-listing website Airbnb suffered what appeared to be a fairly widespread outage in the early hours of Sunday morning.

At time of publication, reports of downtime woes continued to trickle in. One Reg reader told us that Airbnb's servers had been down for hours.

The company, which claims to have 1.5 million listings worldwide, was spewing out "Error code: 500" on its website.

Airbnb's customer support team have been fielding some of the complaints over on micro-blabbing site Twitter, at a safe distance from the firm's main account, which was yet to post a public statement about the lengthy outage.

But it has finally retweeted the Airbnb Help account.

El Reg notes that Airbnb has been battling a number of service wobbles over the past week.

On Saturday it had problems with its verification system and earlier in the week it apologised after hosts were hit by payout delays on Airbnb. ®


Airbnb said late on Sunday afternoon that its site was "back up and running" but it didn't explain what had caused the outage in the first place.

The company is an AWS customer, so Amazon's monster wobble today may well account for Airbnb's downtime.

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