TalkTalk plays 'no legal obligation' card on encryption – fails to think of the children (read: its customers)

Morality? We've heard of it!


Comment On Sunday morning, embattled TalkTalk boss Dido Harding crassly stated that her company was under no legal obligation to encrypt customers' sensitive data.

Her brutal – and, some might say, foolish – comment came a day after the budget telco confirmed that some of its subscribers' credit card details had been stolen in a raid on TalkTalk's website last week.

Since then, the company's site has remained offline while a probe from Scotland Yard's cyber cops and data-mining experts from BAE Systems' Applied Intelligence wing – once known as Detica – rifle through TalkTalk's computer systems, hunting for clues and trying to make the whole thing more secure.

But while many may have expressed disgust with Harding's off-colour remarks, it should be noted that current UK data regulations are pretty vague.

The 1998 Data Protection Act only implies that companies should consider encrypting sensitive customer information, but no "explicit" obligation is demanded under UK law.

It's worth looking at the relevant DPA passage in full. It says:

Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

However, while those technical measures could be interpreted as encryption, there is no suggestion under principle 7 of the DPA that says such action is an explicit requirement.

And it's for this reason that we have Harding making the case for TalkTalk not having to encrypt customer data, just days after the massive attack on the ISP's systems, with an investigation that remains active, while the company's website is still shuttered.

In fact, the ex-jockey and Tory peer has been gambling with her firm's public image for days now. This may be deliberate, though. Harding, perhaps, is attempting to not only own the story by casting TalkTalk as the victim in this crime but also to use current opaque data regulations to wriggle out of being blamed for the security breach.

It's a pretty bold move from a company that claims to pride itself on protecting families from the baddies of this world. For example, TalkTalk was way ahead of the pack on censoring smut, violence and other supposedly challenging material online.

If the past few days have shown us anything beyond the much wider debate about encryption, it's that TalkTalk has failed to spot a flaw in its efforts to be ahead of the media with this story: the company's reputation is in tatters because it seemingly gave no consideration for its moral obligation to its customers. ®

The Register has created a timeline of TalkTalk's contradictory comments following on from the initial announcement of a website outage.


Other stories you might like

  • NASA's InSight doomed as Mars dust coats solar panels
    The little lander that couldn't (any longer)

    The Martian InSight lander will no longer be able to function within months as dust continues to pile up on its solar panels, starving it of energy, NASA reported on Tuesday.

    Launched from Earth in 2018, the six-metre-wide machine's mission was sent to study the Red Planet below its surface. InSight is armed with a range of instruments, including a robotic arm, seismometer, and a soil temperature sensor. Astronomers figured the data would help them understand how the rocky cores of planets in the Solar System formed and evolved over time.

    "InSight has transformed our understanding of the interiors of rocky planets and set the stage for future missions," Lori Glaze, director of NASA's Planetary Science Division, said in a statement. "We can apply what we've learned about Mars' inner structure to Earth, the Moon, Venus, and even rocky planets in other solar systems."

    Continue reading
  • The ‘substantial contributions’ Intel has promised to boost RISC-V adoption
    With the benefit of maybe revitalizing the x86 giant’s foundry business

    Analysis Here's something that would have seemed outlandish only a few years ago: to help fuel Intel's future growth, the x86 giant has vowed to do what it can to make the open-source RISC-V ISA worthy of widespread adoption.

    In a presentation, an Intel representative shared some details of how the chipmaker plans to contribute to RISC-V as part of its bet that the instruction set architecture will fuel growth for its revitalized contract chip manufacturing business.

    While Intel invested in RISC-V chip designer SiFive in 2018, the semiconductor titan's intentions with RISC-V evolved last year when it revealed that the contract manufacturing business key to its comeback, Intel Foundry Services, would be willing to make chips compatible with x86, Arm, and RISC-V ISAs. The chipmaker then announced in February it joined RISC-V International, the ISA's governing body, and launched a $1 billion innovation fund that will support chip designers, including those making RISC-V components.

    Continue reading
  • FBI warns of North Korean cyberspies posing as foreign IT workers
    Looking for tech talent? Kim Jong-un's friendly freelancers, at your service

    Pay close attention to that resume before offering that work contract.

    The FBI, in a joint advisory with the US government Departments of State and Treasury, has warned that North Korea's cyberspies are posing as non-North-Korean IT workers to bag Western jobs to advance Kim Jong-un's nefarious pursuits.

    In guidance [PDF] issued this week, the Feds warned that these techies often use fake IDs and other documents to pose as non-North-Korean nationals to gain freelance employment in North America, Europe, and east Asia. Additionally, North Korean IT workers may accept foreign contracts and then outsource those projects to non-North-Korean folks.

    Continue reading
  • Google opens the pod doors on Bay View campus
    A futuristic design won't make people want to come back – just ask Apple

    After nearly a decade of planning and five years of construction, Google is cutting the ribbon on its Bay View campus, the first that Google itself designed.

    The Bay View campus in Mountain View – slated to open this week – consists of two office buildings (one of which, Charleston East, is still under construction), 20 acres of open space, a 1,000-person event center and 240 short-term accommodations for Google employees. The search giant said the buildings at Bay View total 1.1 million square feet. For reference, that's less than half the size of Apple's spaceship. 

    The roofs on the two main buildings, which look like pavilions roofed in sails, were designed that way for a purpose: They're a network of 90,000 scale-like solar panels nicknamed "dragonscales" for their layout and shimmer. By scaling the tiles, Google said the design minimises damage from wind, rain and snow, and the sloped pavilion-like roof improves solar capture by adding additional curves in the roof. 

    Continue reading
  • Pentester pops open Tesla Model 3 using low-cost Bluetooth module
    Anything that uses proximity-based BLE is vulnerable, claim researchers

    Tesla Model 3 and Y owners, beware: the passive entry feature on your vehicle could potentially be hoodwinked by a relay attack, leading to the theft of the flash motor.

    Discovered and demonstrated by researchers at NCC Group, the technique involves relaying the Bluetooth Low Energy (BLE) signals from a smartphone that has been paired with a Tesla back to the vehicle. Far from simply unlocking the door, this hack lets a miscreant start the car and drive away, too.

    Essentially, what happens is this: the paired smartphone should be physically close by the Tesla to unlock it. NCC's technique involves one gadget near the paired phone, and another gadget near the car. The phone-side gadget relays signals from the phone to the car-side gadget, which forwards them to the vehicle to unlock and start it. This shouldn't normally happen because the phone and car are so far apart. The car has a defense mechanism – based on measuring transmission latency to detect that a paired device is too far away – that ideally prevents relayed signals from working, though this can be defeated by simply cutting the latency of the relay process.

    Continue reading
  • Google assuring open-source code to secure software supply chains
    Java and Python packages are the first on the list

    Google has a plan — and a new product plus a partnership with developer-focused security shop Snyk — that attempts to make it easier for enterprises to secure their open source software dependencies.

    The new service, announced today at the Google Cloud Security Summit, is called Assured Open Source Software. We're told it will initially focus on some Java and Python packages that Google's own developers prioritize in their workflows. 

    These two programming languages have "particularly high-risk profiles," Google Cloud Cloud VP and GM Sunil Potti said in response to The Register's questions. "Remember Log4j?" Yes, quite vividly.

    Continue reading
  • Rocket Lab is taking NASA's CAPSTONE to the Moon
    Mission to lunar orbit is further than any Photon satellite bus has gone before

    Rocket Lab has taken delivery of NASA's CAPSTONE spacecraft at its New Zealand launch pad ahead of a mission to the Moon.

    It's been quite a journey for CAPSTONE [Cislunar Autonomous Positioning System Technology Operations and Navigation Experiment], which was originally supposed to launch from Rocket Lab's US launchpad at Wallops Island in Virginia.

    The pad, Launch Complex 2, has been completed for a while now. However, delays in certifying Rocket Lab's Autonomous Flight Termination System (AFTS) pushed the move to Launch Complex 1 in Mahia, New Zealand.

    Continue reading
  • Alibaba Cloud adds third datacenter in Germany
    More Euro-presence than any other Chinese company, but still nowhere near Google or AWS

    Alibaba has pulled ahead of its Chinese rivals in Europe with the opening of a third datacenter in Germany.

    The company said the Frankfurt datacenter serves cloud computing products to Europe and "adheres to the highest security standards and the strict compliance regulations set out in the Cloud Computing Compliance Controls Catalog (C5) in Germany."

    The addition brings Alibaba Cloud to a network of 84 availability zones in 27 regions worldwide. The company's first European cloud center arrived in Frankfurt in 2016.

    Continue reading

Biting the hand that feeds IT © 1998–2022