This article is more than 1 year old goes titsup. Storage failure blamed

Fourth day of outage

The secure email service has been out of action since Wednesday, Nov 4, following a “major storage hardware crash”. No further technical details are available.

About 80 per cent of user data was unaffected “as we had already moved it to a new system during the last few months,” the Israeli company said in a statement on its website. The rest of the data is to be salvaged from the crashed storage or restored from back-up.

At time of writing, is in “critical maintenance” mode and the company is using the downtime to purge some 250,000 user accounts that were “involved in activity which violates the Agreement and policy.”

The company has attracted some notoriety; a January 2014 Forbes article dubbed it the “email service the Dark Web is actually using”.

All in all, a bad week for secure email providers, with the Swiss service ProtonMail caving into a ransom demand to stop a crippling DDOS attack. Surprise, surprise that didn’t work. ®


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