This article is more than 1 year old

Apple – it's true: iPad Pro slabs freeze when plugged in to charge

Cupertino says it's working on a fix for mysterious stall

Apple has confirmed its iPad Pro tablets sometimes freeze while recharging.

The Cupertino giant has published a support document acknowledging that its new 12.9-inch tablet has a tendency to lock up when plugged in for a battery charge, requiring a hard reboot to revive it.

This comes after people have been complaining for nearly a week that their new iPad Pros were refusing to wake up when plugged into the charger.

Complaints filled more than 17 pages in one support forum thread as folks shared their frustration and offered suggestions for fixing the constant freezes that occur when the tablet is left alone for any period of time while plugged in.

While many users said they experienced the problem when charging the iPad Pro overnight, others said the freeze can occur when the tablet is plugged in and left alone for as little as an hour.

At this point it is not known whether the problem is hardware-related or an issue with the iOS firmware. It appears to affect only the iPad Pro, as the recurring freezes have not been reported in other iOS devices.

Apple did not say when a fix for the issue will be released, but did acknowledge it is "investigating" the matter. Some users have reported that installing the iOS 9.2 beta might fix the problem, but as of right now Apple's only solution for the issue is to restart the frozen iPad by pressing and holding both the home and sleep/wake button for several seconds. ®

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