Oh no, you're thinking, yet another cookie pop-up. Well, sorry, it's the law. We measure how many people read us, and ensure you see relevant ads, by storing cookies on your device. If you're cool with that, hit “Accept all Cookies”. For more info and to customize your settings, hit “Customize Settings”.

Review and manage your consent

Here's an overview of our use of cookies, similar technologies and how to manage them. You can also change your choices at any time, by hitting the “Your Consent Options” link on the site's footer.

Manage Cookie Preferences
  • These cookies are strictly necessary so that you can navigate the site as normal and use all features. Without these cookies we cannot provide you with the service that you expect.

  • These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

  • These cookies collect information in aggregate form to help us understand how our websites are being used. They allow us to count visits and traffic sources so that we can measure and improve the performance of our sites. If people say no to these cookies, we do not know how many people have visited and we cannot monitor performance.

See also our Cookie policy and Privacy policy.

This article is more than 1 year old

BT blames 'faulty router' for mega outage. Did they try turning it off and on again?

Dodgy kit caused nationwide thinning out of Netflix

BT has blamed a faulty router for knocking its network offline yesterday, leaving hundreds of thousands of customers without the internet.

The telecoms giant apologised for the failure, which began at around 2pm yesterday afternoon. Customers across the country were unable to get online, with reports of the outage affecting London, Birmingham, Sheffield and Glasgow.

In a statement yesterday evening, it said: "BT is confident that services have been fully restored following an outage that affected several hundred thousand customers earlier today.

"A faulty router was to blame for the outage and we apologise to those customers who were affected."

Earlier this week, BT posted its best quarter results in seven years. Profit before tax soared by 24 per cent to £862m on revenue up three per cent to £4.6bn compared with the same three months last year.

Ofcom is expected to decide whether or not to recommend spinning out BT's broadband division, Openreach.

More than 100 MPs have called for a separation of Openreach, claiming the company has substantially failed to deliver on its rural broadband commitments.

However, in its quarterly earnings call, chief exec Gavin Patterson said the company had been "very disappointed" by the report. ®

 

Similar topics

TIP US OFF

Send us news


Other stories you might like