Australia's dominant carrier, Telstra, is enduring more customer fury after extended outages stretched across its ADSL, NBN, and mobile networks.
The carrier has blamed network hardware for the TITSUP (Total Inability To Support Usual Performance), issuing a statement saying a Friday outage resulted from “a fault with the device that manages the interaction between our network and all the different types of customer modems”.
The problems began last Thursday night, and Telstra thought it was time to breathe a sigh of relief on Saturday when it announced the issue had been resolved.
Users, however, disagreed, leading the carrier to advise them to factory-reset their modems.
The carrier's @Telstra Twitter stream is still flooded with customers saying they can't connect and getting the reset-your-modem message.
On Sunday, it was the 4G network that was in trouble, but that was far ore intermittent and seems to be associated with maintenance that will continue until June 6.
Its business-only Internet Direct service has also been experiencing outages since around 2am on Saturday, 21 May, with no resolution time offered.
The latest faults come on top of outages earlier this year that prompted the carrier to declare a free data day for mobile users.
COO Kate McKenzie has kicked off a review of the carrier's network, a review Vulture South reckons is about to get a fair bit bigger. ®