Time Warner Cable, you've 'earned your miserable reputation' – NY Attorney General

Cable giant taken to task for crap service

The New York's Attorney General office is taking Time Warner Cable (TWC) to task for its poor service in the Big Apple.

In an open letter to the recently embiggened US cable giant, enforcement counsel Tim Wu laid into TWC for failing to live up to its promises and provide adequate service.

"In short, what we have seen in our investigation so far suggests that Time Warner Cable has earned the miserable reputation it enjoys among consumers," Wu said.

"Overcoming this history will require more than a name change; it will require a fundamental revolution in how Time Warner Cable does business and treats its customers."

Among the issues with TWC that Wu cites are:

  • Failure to deliver the internet speeds customers pay for with their service plans.
  • Giving customers outdated or underpowered equipment.
  • Poor performance for streaming services such as Netflix, particularly during peak usage hours.

Wu also cites the results of a public poll the AG's office conducted in which New Yorkers were asked to take a speed test and post the results.

"The results we received from Time Warner Cable customers were abysmal," Wu wrote.

"Not only did Time Warner Cable fail to achieve the speeds its customers were promised and paid for (which Time Warner Cable blamed on the testing method), it generally performed worse in this regard than other New York broadband providers."

The letter comes as the New York AG's office prepares to wrap up a probe of TWC and other cable providers it launched late last year amid suspicion that many cable companies were misleading customers by failing to deliver advertised internet speeds.

Wu did not explicitly threaten TWC with action, but did say the AG's office would be getting in touch with the cable company "to propose next steps" in the matter. ®

Keep Reading

As the FCC finally starts tackling its dreadful broadband maps, Georgia reveals just how bad they are

Spoiler alert: Cable companies are ripping Americans off

White elephants in the mist: Google's upcoming Pixel 4A may ship without Soli motion recognition, per FCC filing

Stripping radar-based tech would cut price and allow phone's sale in markets where 60GHz spectrum is restricted

Senators, net neutrality advocates rail against looming lame-duck confirmation of new FCC commissioner

Updated Nathan Simington not qualified, they claim, and installed to create deadlock

New York Attorney General probes Charter over claims it forced staff to work in offices amid coronavirus pandemic

Workers complain to The Register of unnecessary COVID-19 risk

That other controversial Chinese telco: The FCC rejects ZTE's petition against its 'national security threat' designation

Local US carriers to remain unable to buy its kit with federal funding

FCC lines up $16 billion for broadband across entire US. Well, except New York because, screw them, right?

They’ve got money, explains American watchdog that just can’t help itself

Trumpian politics continue as senators advance controversial Republican FCC commissioner nominee

Analysis Telecoms regulator now firmly a part of the burnt partisan landscape

Dems to ISPs: You're not gonna hike broadband prices, slap restrictions on folks in a pandemic, are you?

Now wouldn't be the time to exploit millions stuck at home, yeah? Maybe restrain the profiteering a little?

Biting the hand that feeds IT © 1998–2021