Stung by Dynamics 365 hike? Microsoft has a deal for you... just don't expect much

Transitional agreements rolled for CRM subscribers


Microsoft is cutting deals for CRM Online customers in the UK stunned by the price hike when moving on to Dynamics 365.

CRM Online users will be offered transitional deals as their existing contracts come to an end.

But don't expect something off the shelf or clear to understand – what you pay will be determined by what you're already using and plan to consume.

And, as in all good transition periods, once your interim deal expires, you'll only have postponed the inevitable price rise rather than permanently avoided it.

Microsoft UK Dynamics business group lead Chris Rothwell told The Reg: "As customers come to the end of an existing [CRM Online] contract, we offer transition pricing to move from what they had to what they need."

But don't expect a deal that's simple to calculate, thanks to the likely complex character of your existing CRM Online and the kitchen-sink nature of Dynamics 365.

Deals will depend very much on what version of CRM Online you are running, what edition of Dynamics 365 you will move to, and whether you have any add-ons as these may now be included in the core Dynamics 365 product.

"Individual customers will get different situations based on what they've bought," Rothwell said. "Some will pay a little more in that transition pricing and some will pay less.

"We've got a very structured way of assessing that for an individual customer. We need to work with a customer to get the right transition. There's structured guidance and tools available to make sure they are moving to the right way".

Transition deals will last up to three years, after which it's the full price.

Rothwell said Microsoft hoped the three-year window would give customers "long enough to evaluate where they want to go next".

Microsoft introduced Dynamics 365 in November, killing off CRM Online and bundling it into Dynamics 365 Enterprise Edition, as it boiled four editions down to two.

The Redmond rollup has made it difficult for individuals to clearly compare old versus new features or compare pricing.

Gone are Professional, Basic and Employee Self Service editions, with CRM now coming under Dynamics 365 Enterprise edition and with the ability to either buy one app at £59.20 per seat per month or to buy all apps at a price of £71.70 per seat per month.

Professional had started at £40.50 per user per month, Basic at £18.70 and Employee Self Services was £1.90.

One Dynamics 365 partner who wished to remain anonymous told The Reg: "There's so many scenarios that transition price is heavily dependent on the existing licence structure."

Indeed, users of the even older Dynamics – pre-CRM Online – might find it worth sticking with what they have rather than moving, given that Microsoft has committed to maintaining the stable.

Software like AX and Navision use perpetual licencing and have differing terms and conditions that make moving to subscription-based pricing confusing.

For on-prem users of Dynamics, it makes more sense to stick with those products because Microsoft will continue to maintain them.

"There's confusion over what you can use and, if you are an existing Dynamics user, if it benefits you," the partner added. "But if you are a new Dynamics user it's a compelling story." ®

Broader topics


Other stories you might like

  • Venezuelan cardiologist charged with designing and selling ransomware
    If his surgery was as bad as his opsec, this chap has caused a lot of trouble

    The US Attorney’s Office has charged a 55-year-old cardiologist with creating and selling ransomware and profiting from revenue-share agreements with criminals who deployed his product.

    A complaint [PDF] filed on May 16th in the US District Court, Eastern District of New York, alleges that Moises Luis Zagala Gonzalez – aka “Nosophoros,” “Aesculapius” and “Nebuchadnezzar” – created a ransomware builder known as “Thanos”, and ransomware named “Jigsaw v. 2”.

    The self-taught coder and qualified cardiologist advertised the ransomware in dark corners of the web, then licensed it ransomware to crooks for either $500 or $800 a month. He also ran an affiliate network that offered the chance to run Thanos to build custom ransomware, in return for a share of profits.

    Continue reading
  • China reveals its top five sources of online fraud
    'Brushing' tops the list, as quantity of forbidden content continue to rise

    China’s Ministry of Public Security has revealed the five most prevalent types of fraud perpetrated online or by phone.

    The e-commerce scam known as “brushing” topped the list and accounted for around a third of all internet fraud activity in China. Brushing sees victims lured into making payment for goods that may not be delivered, or are only delivered after buyers are asked to perform several other online tasks that may include downloading dodgy apps and/or establishing e-commerce profiles. Victims can find themselves being asked to pay more than the original price for goods, or denied promised rebates.

    Brushing has also seen e-commerce providers send victims small items they never ordered, using profiles victims did not create or control. Dodgy vendors use that tactic to then write themselves glowing product reviews that increase their visibility on marketplace platforms.

    Continue reading
  • Oracle really does owe HPE $3b after Supreme Court snub
    Appeal petition as doomed as the Itanic chips at the heart of decade-long drama

    The US Supreme Court on Monday declined to hear Oracle's appeal to overturn a ruling ordering the IT giant to pay $3 billion in damages for violating a decades-old contract agreement.

    In June 2011, back when HPE had not yet split from HP, the biz sued Oracle for refusing to add Itanium support to its database software. HP alleged Big Red had violated a contract agreement by not doing so, though Oracle claimed it explicitly refused requests to support Intel's Itanium processors at the time.

    A lengthy legal battle ensued. Oracle was ordered to cough up $3 billion in damages in a jury trial, and appealed the decision all the way to the highest judges in America. Now, the Supreme Court has declined its petition.

    Continue reading

Biting the hand that feeds IT © 1998–2022