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Firmware freakout sends Epson Wi-Fi printers into reboot loop

Have you tried not turning it off and on again?

Epson Wi-Fi-connected printers are repeatedly crashing due to what looks like a combination of a firmware update gone wrong and Google Cloud Print.

Reg tipster Terry Bernstein says folks have found that their Epson WF‑3520 printers have been sent into a constant loop of shutting down and restarting over the past day.

The issue appears to be related to a recent firmware update, as owners say they began seeing the problem after an upgrade was pushed to the printers by Epson. El Reg has asked Epson for comment on the matter, but has yet to hear back.

Fortunately, there appears to be at least a temporary fix that will let users access their Wi-Fi printers. Multiple users report that disabling the Google Print feature on the WF‑3520 stops the reboot cycle.

To disable Google Cloud Print, users should first turn their printer off, disconnect their router, and turn the printer back on. Then use the following procedure through the printer's onboard display and controls:

  • Select "Setup"
  • Select "Google Cloud Print Services"
  • Select "Suspend/Resume"

From there, the router can be turned back on and, according to multiple user accounts, the printer should be able to function as normal.

Epson's been in touch to confirm the mess and tell us it has been "made aware of a situation that arose last night with some of our existing printers, where the units turn off and restart on their own."

"We believe this is related to Google Cloud printing, however the Epson support team is assessing further. In the meantime, we are currently taking customers impacted through a temporary workaround to address the issue and we working on a permanent fix."

Epson support, may be able to help. ®

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