Broadband-pusher 186k – as well as ISPs it supplies including Fast.co.uk and Firenet – is advising customers to seek other providers as it is unable to "continue to supply" its current service, in a notice sent to customers today seen by The Register.
One reader got in touch to report the outage happened at 9:30am this morning. The company has not provided an update as to when it expects services to be running.
"Their entire broadband estate seems to die," he said. "There was no warning or announcements, just the plug pulled out."
He added: "It's not the first time that 186k have had 'issues' but this is a new one to me. We are frantically trying to expedite new DSL/FTTC lines for our customers."
Another customer told The Register: "We're currently trying to get an answer on what’s going on, but their partner support is an automated message, and no email response or fuller statement has been issued."
Most of Leeds-based 186k's bandwidth comes from BT Wholesale, which it sells as a package to small businesses and home users.
Other services such as hosting and email are unaffected, said 186k. It added: "We are sorry for the inconvenience this may cause."
The notice read: "If you are currently experiencing an outage with your broadband service, please be advised that you will need to find an alternative provider as we are unable to continue to supply your current service."
The Register has contacted 186k to ask when it expects the service to return to normal, and the reason for the outage. ®
Customers complained on Twitter:
On its website, the company's "mission statement" says it aims "to offer our clients the best choice in wholesale broadband, telephony, voip, hosting and domain names."