URGH – bitter taste! Sage hikes One SaaS price 50 per cent

Kicks in on April Fools' Day


Accounting-as-a-service firm Sage is hiking its cloudy payroll software prices by half, The Register has learned.

The British Salesforce partner last week wrote to customers of Sage One warning them they will be charged £15 per month from April 1 – up from £10.

In the letter seen by The Reg, the firm justified the price on the fact it’s “evolving” the product portfolio.

“As we are evolving our product portfolio and making enhancements, we have to ensure that the price is reflective of the value you receive,” the Sage One team informed punters.

“This ensures the hard work and investment made by our team continues and it helps us to improve and invest in new technologies.”

Register readers who contacted us, however, complained they could see no sign of claimed enhancements.

A Sage spokesman pointed to updates to Sage One including Sage Intelligence Reporting and claimed the firm had “increased the quality of statements to help businesses get paid quicker.”

This approach is generally the opposite of its US counterpart Salesforce, who rolls new features and updates into its SaaS service without price adjustments.

Sage claimed its service remained competitively priced but the rise comes as SMBs face mounting costs elsewhere, with a jump in business rates due to kick in next month - the first in seven years following a government re-valuation of property.

Thirty-six per cent of small firms expect their rates to increase in April with one in five anticipating an increase of 44 per cent according to the Federation of Small Businesses.

The increase emerged just as Sage has published five steps on how its customers can break the bad news of price increases to their own clients.

Among the tips: adding new features to your service.

“Customers may accept the price hike more easily if they know they are getting something extra in return,” Sage advises.

According to the company, such steps combined with honesty can help “soften the blow and raise prices without losing customers".

HCM acquisition

Sage, meanwhile, announced it is upping the minority holding in cloud human-capital-management provider Fairsail to consume the entire business. Sage integrates Fairsail's software in its Sage People service, launched in 2016.

Financial terms of the deal were not revealed.

Sage chief executive Stephen Kelly said that owning Fairsail would “accelerate” the Sage People product.

“This integrates everything from talent acquisition to people analytics in one online system – helping businesses in recruiting, engaging and retaining top talent."

Fairsail customers include Aveva, Paddy Power Betfair and Trainline. ®

Similar topics


Other stories you might like

  • World’s smallest remote-controlled robots are smaller than a flea
    So small, you can't feel it crawl

    Video Robot boffins have revealed they've created a half-millimeter wide remote-controlled walking robot that resembles a crab, and hope it will one day perform tasks in tiny crevices.

    In a paper published in the journal Science Robotics , the boffins said they had in mind applications like minimally invasive surgery or manipulation of cells or tissue in biological research.

    With a round tick-like body and 10 protruding legs, the smaller-than-a-flea robot crab can bend, twist, crawl, walk, turn and even jump. The machines can move at an average speed of half their body length per second - a huge challenge at such a small scale, said the boffins.

    Continue reading
  • IBM-powered Mayflower robo-ship once again tries to cross Atlantic
    Whaddayaknow? It's made it more than halfway to America

    The autonomous Mayflower ship is making another attempt at a transatlantic journey from the UK to the US, after engineers hauled the vessel to port and fixed a technical glitch. 

    Built by ProMare, a non-profit organization focused on marine research, and IBM, the Mayflower set sail on April 28, beginning its over 3,000-mile voyage across the Atlantic Ocean. But after less than two weeks, the crewless ship broke down and was brought back to port in Horta in the Azores, 850 miles off the coast of Portugal, for engineers to inspect.

    With no humans onboard, the Mayflower Autonomous Ship (MAS) can only rely on its numerous cameras, sensors, equipment controllers, and various bits of hardware running machine-learning algorithms to survive. The computer-vision software helps it navigate through choppy waters and avoid objects that may be in its path.

    Continue reading
  • Revealed: The semi-secret list of techs Beijing really really wishes it didn't have to import
    I think we can all agree that China is not alone in wishing it had an alternative to Microsoft Windows

    China has identified "chokepoints" that leave it dependent on foreign countries for key technologies, and the US-based Center for Security and Emerging Technology (CSET) claims to have translated and published key document that name the technologies about which Beijing is most worried.

    CSET considered 35 articles published in Science and Technology Daily from April until July 2018. Each story detailed a different “chokepoint” or tech import dependency that China faces. The pieces are complete with insights from Chinese academics, industry insiders and other experts.

    CSET said the items, which offer a rare admission of economic and technological vulnerability , have hitherto “largely unnoticed in the non-Chinese speaking world.”

    Continue reading

Biting the hand that feeds IT © 1998–2022