An unspecified UK-wide technical glitch related to the food picking and packaging process left thousands of Tesco online grocery punters without their deliveries today, the retailer has told us.
“We’re currently experiencing an IT issue which is affecting some Grocery Home Shopping orders,” a spokesman at the UK’s largest supermarket chain told The Reg.
“We’re working hard to fix this problem and apologise to customers for any inconvenience this may cause,” he added.
One in ten orders went awry, the UK’s largest supermarket chain confirmed to us, with “thousands” of households forced to head to physical stores - perish the thought - or place a fresh order.
Around 500,000 shoppers are thought to use the service every week.
Customers only found out about the troubles after their order didn’t turn up this morning, with some complaining they only heard from the retailer hours after the scheduled time, apologising for the cancellation.
@Tesco really annoyed you processed my order then email me a few hours later saying sorry cancelled with no reason why— AlisonUmed (@AllySpratPie) June 20, 2017
@Tesco order was cancelled today, no contact or re-arrangement. Just want to say I'll get over it. Worse things are happening in the world.— Tim Doolan (@allinwhites) June 20, 2017
Panic spread among some that were awaiting shipment of booze and fried snacks before they headed off for Glasto.
Tesco 🙃 cancelled 🙃 our 🙃 order 🙃 of 🙃 all 🙃 our 🙃 glasto 🙃 drink 🙃— Flick (@iAmFliick) June 20, 2017
Tesco told us that customers who placed orders today are unaffected and that only those who ordered yesterday should expect deliveries “tomorrow and beyond”.
The spokesman said he didn’t know the exact technical details of what went wrong but said the “IT issue affected” the supply chain that involves staff picking food in-store and processing the orders. ®