SAP Anywhere is gonna be absolutely nowhere: We're 'sunsetting' this service, biz tells punters

Have a refund... if you agree not to sue


Exclusive Updated SAP has begun the process of shutting down its cloud-based SAP Anywhere suite for small businesses.

The German enterprise giant is sending out notices to customers informing them it has decided to end the service. Organizations are being offered refunds on the remaining terms of their subscription contract, provided they agree not to sue SAP.

SAP did not return a request for comment on the matter.

Pitched as a "front office solution" for small businesses, SAP Anywhere bundled CRM, customer service, ordering, and inventory management tools under a single web-based interface. The idea was for the big-biz SAP to scale its offerings down into the small and medium-sized business (SMB) space with a cloud service to compete with the likes of Salesforce.com.

It appears, however, that the suite did not go as well as hoped, Salesforce remains triumphant, and SAP looks to be cutting its losses. In letters seen by The Register this month, SAP informed its punters:

We regret to inform you that SAP has made the decision to sunset the SAP Anywhere service. We understand this might come as a surprise to you, but rest assured we have not taken this decision without careful consideration.

We would like to offer you a full refund of the fees paid by your company to SAP under the current term of your subscription. This offer is subject to your acceptance and confirmation to waive any claims against SAP.

That SAP Anywhere is winding down won't be a surprise to regular Reg readers. Back in April 2017, SAP began turning away new customers from its all-in-one small business service in Europe. At the time, the Euro giant said it wanted to focus SAP Anywhere on the US and Chinese markets.

Now it sounds as though the biz is pulling the plug entirely on the cloud suite.

One customer, speaking to The Reg, said the service often appeared to be poorly suited for SMBs that lacked dedicated IT staff. Support was often slow to respond to requests, and the web portal could be difficult for non-technical customers – a sizable part of the small business market – to manage, they told us.

Our source likened the experience of large-business specialist SAP trying to run a small biz service for customers without IT admins to "getting a college professor to teach kindergarten," and said: "It definitely did not do everything they implied it would do."

"I think their biggest issue is they didn't understand their customers," our reader added.

SAP Anywhere is giving its subscribers 30 days from when they receive their letters to move off the platform before their accounts are decommissioned. Thus, if the last letters are sent out this week, the service will go dark around the end of April. ®

Updated to add

SAP has confirmed The Register's scoop with the following statement:

To help our customers transform and thrive in a competitive digital economy, SAP is continuing to research and develop new cloud solutions, while making cloud acquisitions that can best support customers. From time to time, we evaluate our current solution portfolio and make changes based on our overall cloud ERP strategy. As such, we have decided to sunset the SAP Anywhere solution. We will be working closely with our customers to help them transition off the product and to find a new SAP solution that best fits their needs.

Similar topics

Narrower topics


Other stories you might like

  • Lonestar plans to put datacenters in the Moon's lava tubes
    How? Founder tells The Register 'Robots… lots of robots'

    Imagine a future where racks of computer servers hum quietly in darkness below the surface of the Moon.

    Here is where some of the most important data is stored, to be left untouched for as long as can be. The idea sounds like something from science-fiction, but one startup that recently emerged from stealth is trying to turn it into a reality. Lonestar Data Holdings has a unique mission unlike any other cloud provider: to build datacenters on the Moon backing up the world's data.

    "It's inconceivable to me that we are keeping our most precious assets, our knowledge and our data, on Earth, where we're setting off bombs and burning things," Christopher Stott, founder and CEO of Lonestar, told The Register. "We need to put our assets in place off our planet, where we can keep it safe."

    Continue reading
  • Conti: Russian-backed rulers of Costa Rican hacktocracy?
    Also, Chinese IT admin jailed for deleting database, and the NSA promises no more backdoors

    In brief The notorious Russian-aligned Conti ransomware gang has upped the ante in its attack against Costa Rica, threatening to overthrow the government if it doesn't pay a $20 million ransom. 

    Costa Rican president Rodrigo Chaves said that the country is effectively at war with the gang, who in April infiltrated the government's computer systems, gaining a foothold in 27 agencies at various government levels. The US State Department has offered a $15 million reward leading to the capture of Conti's leaders, who it said have made more than $150 million from 1,000+ victims.

    Conti claimed this week that it has insiders in the Costa Rican government, the AP reported, warning that "We are determined to overthrow the government by means of a cyber attack, we have already shown you all the strength and power, you have introduced an emergency." 

    Continue reading
  • China-linked Twisted Panda caught spying on Russian defense R&D
    Because Beijing isn't above covert ops to accomplish its five-year goals

    Chinese cyberspies targeted two Russian defense institutes and possibly another research facility in Belarus, according to Check Point Research.

    The new campaign, dubbed Twisted Panda, is part of a larger, state-sponsored espionage operation that has been ongoing for several months, if not nearly a year, according to the security shop.

    In a technical analysis, the researchers detail the various malicious stages and payloads of the campaign that used sanctions-related phishing emails to attack Russian entities, which are part of the state-owned defense conglomerate Rostec Corporation.

    Continue reading
  • FTC signals crackdown on ed-tech harvesting kid's data
    Trade watchdog, and President, reminds that COPPA can ban ya

    The US Federal Trade Commission on Thursday said it intends to take action against educational technology companies that unlawfully collect data from children using online educational services.

    In a policy statement, the agency said, "Children should not have to needlessly hand over their data and forfeit their privacy in order to do their schoolwork or participate in remote learning, especially given the wide and increasing adoption of ed tech tools."

    The agency says it will scrutinize educational service providers to ensure that they are meeting their legal obligations under COPPA, the Children's Online Privacy Protection Act.

    Continue reading
  • Mysterious firm seeks to buy majority stake in Arm China
    Chinese joint venture's ousted CEO tries to hang on - who will get control?

    The saga surrounding Arm's joint venture in China just took another intriguing turn: a mysterious firm named Lotcap Group claims it has signed a letter of intent to buy a 51 percent stake in Arm China from existing investors in the country.

    In a Chinese-language press release posted Wednesday, Lotcap said it has formed a subsidiary, Lotcap Fund, to buy a majority stake in the joint venture. However, reporting by one newspaper suggested that the investment firm still needs the approval of one significant investor to gain 51 percent control of Arm China.

    The development comes a couple of weeks after Arm China said that its former CEO, Allen Wu, was refusing once again to step down from his position, despite the company's board voting in late April to replace Wu with two co-chief executives. SoftBank Group, which owns 49 percent of the Chinese venture, has been trying to unentangle Arm China from Wu as the Japanese tech investment giant plans for an initial public offering of the British parent company.

    Continue reading
  • SmartNICs power the cloud, are enterprise datacenters next?
    High pricing, lack of software make smartNICs a tough sell, despite offload potential

    SmartNICs have the potential to accelerate enterprise workloads, but don't expect to see them bring hyperscale-class efficiency to most datacenters anytime soon, ZK Research's Zeus Kerravala told The Register.

    SmartNICs are widely deployed in cloud and hyperscale datacenters as a means to offload input/output (I/O) intensive network, security, and storage operations from the CPU, freeing it up to run revenue generating tenant workloads. Some more advanced chips even offload the hypervisor to further separate the infrastructure management layer from the rest of the server.

    Despite relative success in the cloud and a flurry of innovation from the still-limited vendor SmartNIC ecosystem, including Mellanox (Nvidia), Intel, Marvell, and Xilinx (AMD), Kerravala argues that the use cases for enterprise datacenters are unlikely to resemble those of the major hyperscalers, at least in the near term.

    Continue reading

Biting the hand that feeds IT © 1998–2022