Have I been paid, Sage? Cloudy wage service locks out users

Folk confronted by 'Invalid Properties' error on login


Employees signed up to Sage's 50cloud Payroll service have been having problems accessing their payslips after an update borked servers.

The problem, which appeared to affect a minority of users, began on 25 June. Users, keen to check their latest payslip, found themselves unable to log in, receiving a slightly worrying "Invalid Properties" message.

While Sage's own status page insisted everything was hunky-dory, social media told a different story.

A Register reader also got in touch with the same problem, having been told by his organisation's IT team that Sage was indeed having difficulties. Sage itself maintained a dignified silence.

Sage's hardworking support team reported on 27 June that a fix was in the offing, and due to be deployed on 2 July. Sadly, 2 July came and went without resolution.

Users that were struggling to get hold of their paperwork were offered a manual workaround upon calling Sage support, although what that entailed remains unclear. Hopefully something more sophisticated than a sad-faced Sage employee turning up at the door, clutching a brown envelope.

A Sage spokesperson confirmed to The Register that an update finally lumbered onto to the cloudy accounting firm's systems last night, although remained tightlipped about what had actually happened.

While the affected users awaited a fix, they could take solace in Sage's social media marketing:

"Improvements" that included not being able to access your payslips. Hurrah for cloud innovation. ®

Similar topics


Other stories you might like

  • Stolen university credentials up for sale by Russian crooks, FBI warns
    Forget dark-web souks, thousands of these are already being traded on public bazaars

    Russian crooks are selling network credentials and virtual private network access for a "multitude" of US universities and colleges on criminal marketplaces, according to the FBI.

    According to a warning issued on Thursday, these stolen credentials sell for thousands of dollars on both dark web and public internet forums, and could lead to subsequent cyberattacks against individual employees or the schools themselves.

    "The exposure of usernames and passwords can lead to brute force credential stuffing computer network attacks, whereby attackers attempt logins across various internet sites or exploit them for subsequent cyber attacks as criminal actors take advantage of users recycling the same credentials across multiple accounts, internet sites, and services," the Feds' alert [PDF] said.

    Continue reading
  • Big Tech loves talking up privacy – while trying to kill privacy legislation
    Study claims Amazon, Apple, Google, Meta, Microsoft work to derail data rules

    Amazon, Apple, Google, Meta, and Microsoft often support privacy in public statements, but behind the scenes they've been working through some common organizations to weaken or kill privacy legislation in US states.

    That's according to a report this week from news non-profit The Markup, which said the corporations hire lobbyists from the same few groups and law firms to defang or drown state privacy bills.

    The report examined 31 states when state legislatures were considering privacy legislation and identified 445 lobbyists and lobbying firms working on behalf of Amazon, Apple, Google, Meta, and Microsoft, along with industry groups like TechNet and the State Privacy and Security Coalition.

    Continue reading
  • SEC probes Musk for not properly disclosing Twitter stake
    Meanwhile, social network's board rejects resignation of one its directors

    America's financial watchdog is investigating whether Elon Musk adequately disclosed his purchase of Twitter shares last month, just as his bid to take over the social media company hangs in the balance. 

    A letter [PDF] from the SEC addressed to the tech billionaire said he "[did] not appear" to have filed the proper form detailing his 9.2 percent stake in Twitter "required 10 days from the date of acquisition," and asked him to provide more information. Musk's shares made him one of Twitter's largest shareholders. The letter is dated April 4, and was shared this week by the regulator.

    Musk quickly moved to try and buy the whole company outright in a deal initially worth over $44 billion. Musk sold a chunk of his shares in Tesla worth $8.4 billion and bagged another $7.14 billion from investors to help finance the $21 billion he promised to put forward for the deal. The remaining $25.5 billion bill was secured via debt financing by Morgan Stanley, Bank of America, Barclays, and others. But the takeover is not going smoothly.

    Continue reading

Biting the hand that feeds IT © 1998–2022