Updated O2 customers have been reporting problems using their handsets on what's become a troublesome Thursday afternoon for the UK network operator.
The first whinges began rolling in at 16:15 BST, and Twitter was soon awash with angry customers finding their social umbilical cords severed.
I’m in St Helens right now and I can’t make or receive any calls. This needs to be fixed ASAP @O2 there’s a very important phone call I’m waiting on— Han (@SH_anonletters) October 4, 2018
Users reported their mobile phones showing a good signal, but found themselves unable to make or receive calls. Some also cited difficulty texting and a lack of mobile data. All in all, it does appear that O2 has a nationwide problem.
The Register contacted O2 (who thankfully have a landline) and the representative we spoke to was unaware of problems but promised to investigate. The firm's Twitter account soon swung into action, advising customers try, er, turning their phones off and on again.
Hi Robbie, can you reboot the phone and let us know if that's still the case? Are texts and data services ok?— O2 in the UK (@O2) October 4, 2018
Telefónica-owned O2 is the UK's second biggest operator. Getting all of its 25 million customers to reboot their device will present a bit of a challenge.
With even O2's own service status page reporting, "We're really sorry but this system is currently experiencing some technical problems," the network is clearly poorly. ®
Updated to add
O2 has finally taken to Twitter to admit that something did indeed go wrong.
Some customers may have experienced issues using their mobile earlier today.— O2 in the UK (@O2) October 4, 2018
This was fixed within 40 minutes, but some customers may experience intermittent issues reconnecting to the network. We’re investigating what happened and we're truly sorry for any inconvenience caused.
Judging by the ongoing wailing on social media, 'some' could easily be swapped for 'lots of.' Let us know if you're still having problems.