Microsoft's on-again, off-again relationship with the Outlook clients of UK Office 365 subscribers has entered its second day, and some users found themselves still unable to access their email.
It looked like things were sorting themselves out by the end of Monday, and Microsoft's Twitter mouthpiece confirmed as much.
We're rerouting traffic to alternate infrastructure in an effort to rebalance load that is currently not processing as efficiently as expected. Further details can be found in the admin center under EX165763.— Microsoft 365 Status (@MSFT365Status) November 26, 2018
Alas, this morning some UK users arrived bright, early, and excited to see a flow of email surge into their Outlook inboxes only to find themselves still unable to connect.
My customers are unable to use Outlook to send emails for a second day in a row. Sort it out...— Paul Longden (@Curatrix_PL) November 27, 2018
By 10:00 UK time today, Microsoft put its hands up and admitted that yes, there'd be no email for some lucky UK customers for a while yet as it carried on trying to route traffic away from whatever blockage is afflicting its plumbing.
We're performing traffic optimization on the affected infrastructure to provide relief. Further updates for #EX165763 can be found in the admin center.— Microsoft 365 Status (@MSFT365Status) November 27, 2018
A Microsoft spokesperson spoke to us this afternoon and told us that "A subset of UK customers have reported difficulties connecting to Exchange Online. We've addressed the issue for many of them and are working hard to resolve the matter for the remainder. Access to the Exchange Online service may be achieved by refreshing the connection."
So try turning it off and again, OK?
In the meantime, pity poor Daz, who had just finished explaining the joy of cloud when it all came crashing down. ®