Plusnet vows to shove a sword in members area 'White Screen Of Death'

Affected customers will be able to view their bills. Rejoice!

Plusnet customers suffering from the "White Screen of Death" need fret no more as the Brit broadband pusher has told The Register that its member orifice will be fine and dandy by the end of today.

Affected customers have spent weeks complaining of problems with the company's members area, where users can view items such as their online bills. In some cases, users have been struggling for months, judging by the Plusnet's support forums.

One forum thread, which kicked off back in September 2018, began with an update made to the BT Group-owned company's billing system that saw some customers struggling to access their details, having to change browser or clear local data to persuade the thing to work.

Register readers might remember the borked September upgrade that left a "handful" of users seeing "incorrect information".

While support staff braved the choppy waters of the forum, affected users attempted to diagnose problems for themselves as September rolled into October. November came around, and still the thread grew with users struggling with the updated billing system.

Customers began dubbing the problem "the White Screen of Death" in yet another support thread, started in January, as some took to Twitter to demonstrate the problem:

Plusnet's harassed support staff have continued to manually provide bills for afflicted customers, but doubtless wished the cadre of struggling users were simply able to access the site – as did the customers themselves.

Well, worry no longer. The Register managed to get in touch with Plusnet (a bit of a struggle – the press office lacks a telephone number and one operative suggested we take the delightfully retro step of writing a letter as an alternative to email) and soon after Broadband Service Manager Kelly Dorset admitted in a forum post that there was indeed a bug, but a fix was incoming.

A Plusnet spokesperson also told El Reg: "We are aware of an issue that has meant that a small number of customers had problems accessing our member centre, including their online bill. We are working quickly to fix the technical error and this will be resolved later today." ®

Other stories you might like

  • North Korea pulled in $400m in cryptocurrency heists last year – report

    Plus: FIFA 22 players lose their identity and Texas gets phony QR codes

    In brief Thieves operating for the North Korean government made off with almost $400m in digicash last year in a concerted attack to steal and launder as much currency as they could.

    A report from blockchain biz Chainalysis found that attackers were going after investment houses and currency exchanges in a bid to purloin funds and send them back to the Glorious Leader's coffers. They then use mixing software to make masses of micropayments to new wallets, before consolidating them all again into a new account and moving the funds.

    Bitcoin used to be a top target but Ether is now the most stolen currency, say the researchers, accounting for 58 per cent of the funds filched. Bitcoin accounted for just 20 per cent, a fall of more than 50 per cent since 2019 - although part of the reason might be that they are now so valuable people are taking more care with them.

    Continue reading
  • Tesla Full Self-Driving videos prompt California's DMV to rethink policy on accidents

    Plus: AI systems can identify different chess players by their moves and more

    In brief California’s Department of Motor Vehicles said it’s “revisiting” its opinion of whether Tesla’s so-called Full Self-Driving feature needs more oversight after a series of videos demonstrate how the technology can be dangerous.

    “Recent software updates, videos showing dangerous use of that technology, open investigations by the National Highway Traffic Safety Administration, and the opinions of other experts in this space,” have made the DMV think twice about Tesla, according to a letter sent to California’s Senator Lena Gonzalez (D-Long Beach), chair of the Senate’s transportation committee, and first reported by the LA Times.

    Tesla isn’t required to report the number of crashes to California’s DMV unlike other self-driving car companies like Waymo or Cruise because it operates at lower levels of autonomy and requires human supervision. But that may change after videos like drivers having to take over to avoid accidentally swerving into pedestrians crossing the road or failing to detect a truck in the middle of the road continue circulating.

    Continue reading
  • Alien life on Super-Earth can survive longer than us due to long-lasting protection from cosmic rays

    Laser experiments show their magnetic fields shielding their surfaces from radiation last longer

    Life on Super-Earths may have more time to develop and evolve, thanks to their long-lasting magnetic fields protecting them against harmful cosmic rays, according to new research published in Science.

    Space is a hazardous environment. Streams of charged particles traveling at very close to the speed of light, ejected from stars and distant galaxies, bombard planets. The intense radiation can strip atmospheres and cause oceans on planetary surfaces to dry up over time, leaving them arid and incapable of supporting habitable life. Cosmic rays, however, are deflected away from Earth, however, since it’s shielded by its magnetic field.

    Now, a team of researchers led by the Lawrence Livermore National Laboratory (LLNL) believe that Super-Earths - planets that are more massive than Earth but less than Neptune - may have magnetic fields too. Their defensive bubbles, in fact, are estimated to stay intact for longer than the one around Earth, meaning life on their surfaces will have more time to develop and survive.

    Continue reading

Biting the hand that feeds IT © 1998–2022