Brit broadband giants slammed as folk whinge about crap connections, underwhelming speeds

TalkTalk and Sky are the worst, but Vodafone is falling fast


TalkTalk and Sky are still dismally disappointing their customers – but Vodafone saw the biggest drop in ratings, according to a broadband survey from consumer group Which?.

The organisation carries out regular assessments of Brits' opinions on their broadband provider; the latest was carried out in January on a sample of 8,603 Which? members. It assigns each firm a score based on customer satisfaction and whether they would recommend it.

Which? said that customers with the biggest companies are the most likely to be getting a bad deal, with TalkTalk and Sky "rooted to the bottom of the latest rankings" scoring less than 50 per cent.

TalkTalk failed to score well in any category, and was panned for the quality of its customer service, tech support and value for money. Its customers were also most likely to have suffered from very slow speeds (27 per cent) and frequent connection dropouts (21 per cent) in the past 12 months.

Some 22 per cent of Sky customers said they had experienced issues with very slow connection speeds, while 20 per cent of BT customers reported problems with very slow speeds or connection dropouts.

Despite the connectivity issues for these customers, Virgin Media users were the most likely to have long-term problems, with 17 per cent having been left without a connection for hours or days at a time.

Not to be outdone by its mainstream competitors, Vodafone came crashing down the rankings this time, falling into the bottom half of the survey with an overall customer score of 58 per cent, from a position of joint fourth place in Spring 2018.

Voda also recently earned Ofcom's moniker of most complained-about broadband provider between July and September 2018, prising the dubious annual award from TalkTalk.

Which? reckoned 71 per cent of people said they had been with their provider for more than three years, and pointed out that those who had been with the same firm for a long time without haggling for a better deal were most likely to overpay.

Ofcom last year launched a review of broadband prices, and is consulting on proposals to force firms to tell customers when their contract is up and letting them know about better tariffs.

"It's outrageous that the biggest providers are still letting their customers down with shoddy broadband, especially when we know that longstanding customers are the most likely to be overpaying," said Natalie Hitchins, Which? Head of Home Products and Services.

"Anyone who is unhappy with their current provider should take back control and switch to a better deal – you could get better service and save hundreds of pounds a year." ®

Similar topics

Broader topics

Narrower topics


Other stories you might like

  • DuckDuckGo tries to explain why its browsers won't block some Microsoft web trackers
    Meanwhile, Tails 5.0 users told to stop what they're doing over Firefox flaw

    DuckDuckGo promises privacy to users of its Android, iOS browsers, and macOS browsers – yet it allows certain data to flow from third-party websites to Microsoft-owned services.

    Security researcher Zach Edwards recently conducted an audit of DuckDuckGo's mobile browsers and found that, contrary to expectations, they do not block Meta's Workplace domain, for example, from sending information to Microsoft's Bing and LinkedIn domains.

    Specifically, DuckDuckGo's software didn't stop Microsoft's trackers on the Workplace page from blabbing information about the user to Bing and LinkedIn for tailored advertising purposes. Other trackers, such as Google's, are blocked.

    Continue reading
  • Despite 'key' partnership with AWS, Meta taps up Microsoft Azure for AI work
    Someone got Zuck'd

    Meta’s AI business unit set up shop in Microsoft Azure this week and announced a strategic partnership it says will advance PyTorch development on the public cloud.

    The deal [PDF] will see Mark Zuckerberg’s umbrella company deploy machine-learning workloads on thousands of Nvidia GPUs running in Azure. While a win for Microsoft, the partnership calls in to question just how strong Meta’s commitment to Amazon Web Services (AWS) really is.

    Back in those long-gone days of December, Meta named AWS as its “key long-term strategic cloud provider." As part of that, Meta promised that if it bought any companies that used AWS, it would continue to support their use of Amazon's cloud, rather than force them off into its own private datacenters. The pact also included a vow to expand Meta’s consumption of Amazon’s cloud-based compute, storage, database, and security services.

    Continue reading
  • Atos pushes out HPC cloud services based on Nimbix tech
    Moore's Law got you down? Throw everything at the problem! Quantum, AI, cloud...

    IT services biz Atos has introduced a suite of cloud-based high-performance computing (HPC) services, based around technology gained from its purchase of cloud provider Nimbix last year.

    The Nimbix Supercomputing Suite is described by Atos as a set of flexible and secure HPC solutions available as a service. It includes access to HPC, AI, and quantum computing resources, according to the services company.

    In addition to the existing Nimbix HPC products, the updated portfolio includes a new federated supercomputing-as-a-service platform and a dedicated bare-metal service based on Atos BullSequana supercomputer hardware.

    Continue reading

Biting the hand that feeds IT © 1998–2022