Double-sided printing data ballsup leaves insurance giant Chubb with egg on its face

Firm ever so sorry, takes security of info seriously, vows not to do it again etc


Insurer Chubb scored a privacy own goal recently when a double-sided printing error on bulk mailers sent to customers about a policy document change contained a stranger's personal details on one side of the sheet.

The single A4 page included names, addresses and policy document numbers in addition to the policy update and was dispatched in the last week of April, according to sources.

"Unfortunately," said one Reg reader who asked to remain anonymous, "they printed the mail shot double-sided - so one person's letter was on one side, and somebody else's was on the other."

This means that one Chubb customer received the document intended for them and on the flip side of the page the details of someone else, which could mean that the second person didn't receive any details.

Chubb noticed the error of its ways and then wrote to customers at the end of last month into May.

"We regret any inconvenience or misunderstanding this message may have caused you," the apology letter stated, before continuing on a theme oft heard in recent years. "Chubb takes the protection of your personal data very seriously and is committed to protecting the privacy and security of all data entrusted to it by customers, employees and others."

The firm holds the security of this information in such high regard that it urged customers to simply "discard this previous letter and refer to this version only, which details important information below about core for insured persons".

Chubb added: "We have corrected the error and have taken steps so this does not happen again in the future... please accept our apologies for this oversight."

An ICO spokeswoman told The Reg: "We have received a report from Chubb European Group SE and we will assess the information provided." ®

Similar topics


Other stories you might like

  • Halfords suffers a puncture in the customer details department
    I like driving in my car, hope my data's not gone far

    UK automobile service and parts seller Halfords has shared the details of its customers a little too freely, according to the findings of a security researcher.

    Like many, cyber security consultant Chris Hatton used Halfords to keep his car in tip-top condition, from tires through to the annual safety checks required for many UK cars.

    In January, Hatton replaced a tire on his car using a service from Halfords. It's a simple enough process – pick a tire online, select a date, then wait. A helpful confirmation email arrived with a link for order tracking. A curious soul, Hatton looked at what was happening behind the scenes when clicking the link and "noticed some API calls that seemed ripe for an IDOR" [Insecure Direct Object Reference].

    Continue reading
  • Carnival Cruises torpedoed by US states, agrees to pay $6m after wave of cyberattacks
    Now those are some phishing boats

    Carnival Cruise Lines will cough up more than $6 million to end two separate lawsuits filed by 46 states in the US after sensitive, personal information on customers and employees was accessed in a string of cyberattacks.

    A couple of years ago, as the coronavirus pandemic was taking hold, the Miami-based biz revealed intruders had not only encrypted some of its data but also downloaded a collection of names and addresses; Social Security info, driver's license, and passport numbers; and health and payment information of thousands of people in almost every American state.

    It all started to go wrong more than a year prior, as the cruise line became aware of suspicious activity in May 2019. This apparently wasn't disclosed until 10 months later, in March 2020.

    Continue reading
  • Info on 1.5m people stolen from US bank in cyberattack
    Time to rethink that cybersecurity strategy?

    A US bank has said at least the names and social security numbers of more than 1.5 million of its customers were stolen from its computers in December.

    In a statement to the office of Maine's Attorney General this month, Flagstar Bank said it was compromised between December and April 2021. The organization's sysadmins, however, said they hadn't fully figured out whose data had been stolen, and what had been taken, until now. On June 2, they concluded criminals "accessed and/or acquired" files containing personal information on 1,547,169 people.

    "Flagstar experienced a cyber incident that involved unauthorized access to our network," the bank said in a statement emailed to The Register.

    Continue reading
  • There are 24.6 billion pairs of credentials for sale on dark web
    Plus: Citrix ASM has some really bad bugs, and more

    In brief More than half of the 24.6 billion stolen credential pairs available for sale on the dark web were exposed in the past year, the Digital Shadows Research Team has found.

    Data recorded from last year reflected a 64 percent increase over 2020's total (Digital Shadows publishes the data every two years), which is a significant slowdown compared to the two years preceding 2020. Between 2018 and the year the pandemic broke out, the number of credentials for sale shot up by 300 percent, the report said. 

    Of the 24.6 billion credentials for sale, 6.7 billion of the pairs are unique, an increase of 1.7 billion over two years. This represents a 34 percent increase from 2020.

    Continue reading
  • Elasticsearch server with no password or encryption leaks a million records
    POS and online ordering vendor StoreHub offered free Asian info takeaways

    Researchers at security product recommendation service Safety Detectives claim they’ve found almost a million customer records wide open on an Elasticsearch server run by Malaysian point-of-sale software vendor StoreHub.

    Safety Detectives’ report states it found a StoreHub sever that stored unencrypted data and was not password protected. The security company’s researchers were therefore able to waltz in and access 1.7 billion records describing the affairs of nearly a million people, in a trove totalling over a terabyte.

    StoreHub’s wares offer point of sale and online ordering, and the vendor therefore stores data about businesses that run its product and individual buyers’ activities.

    Continue reading
  • Verizon: Ransomware sees biggest jump in five years
    We're only here for DBIRs

    The cybersecurity landscape continues to expand and evolve rapidly, fueled in large part by the cat-and-mouse game between miscreants trying to get into corporate IT environments and those hired by enterprises and security vendors to keep them out.

    Despite all that, Verizon's annual security breach report is again showing that there are constants in the field, including that ransomware continues to be a fast-growing threat and that the "human element" still plays a central role in most security breaches, whether it's through social engineering, bad decisions, or similar.

    According to the US carrier's 2022 Data Breach Investigations Report (DBIR) released this week [PDF], ransomware accounted for 25 percent of the observed security incidents that occurred between November 1, 2020, and October 31, 2021, and was present in 70 percent of all malware infections. Ransomware outbreaks increased 13 percent year-over-year, a larger increase than the previous five years combined.

    Continue reading

Biting the hand that feeds IT © 1998–2022