T-shirt flogger CafePress has finally informed its customers about a serious data loss dating back to February and first reported last month.
Several CafePress punters told us they had received an email this morning warning them the company had lost customer names, emails, physical addresses, phone numbers and unencrypted passwords. Some customers have also had the last four numbers of payment cards and expiry dates nabbed by hackers.
The email, addressed to "Dear Valued Customer", says that the incident happened "on or about February 19". But fear not: "We have been diligently investigating this incident with the assistance of outside experts."
The email claims that CafePress "recently discovered" the security hole. But in early August, the company ran a mass-password reset following reports that some 23 million user details were floating around on hacker forums.
Security researcher Jim Scott told The Register at the time: "Out of the 23 million compromised users, roughly half of them had their passwords exposed encoded in base64 SHA-1." The hack was originally spotted by Troy Hunt, operator of the Have I Been Pwned website.
Today's email says that an unidentified third party accessed a CafePress database and customer data. They may also have had access to CafePress accounts for a limited time and the information "could have been used for fraudulent activity".
The company said it is working with US law enforcement and has notified UK and European regulators. It has also shifted the database and "taken various steps to further enhance the security of our systems and your information".
CafePress claims to have informed regulators and includes links to Experian, Transunion and Equifax for customers wanting to check their credit rating.
The company has not responded to our questions, which include why passwords were not properly encrypted and why it has taken so long to warn customers.
One Reg reader sent us the following:
Pretty damn crappy, isn't it! I'm just so pissed off that yet another company is keeping (and I guess they may just have worded their email badly) passwords in plain text. Surely, by now, anyone building any sort of site should know better. I've been building sites for far more years than I care to think about, and have never needed to do that – just an inherently stupid idea.
An ICO spokesperson said: "CafePress has made us aware of an incident and we are making enquiries."
We will update this story if we get any response from CafePress. ®