Remember that Sonos speaker you bought a few years back that works perfectly? It's about to be screwed for... reasons

Planned obsolescence strikes again

Updated Sonos is doubling down on its previously disclosed inclination to drop support for older products that aren't profitable to support.

The Internet-of-Things speaker biz said on Tuesday that it will stop providing software updates for some legacy gear in May – some of which are barely five years old. The cessation of service doesn't have any immediate consequences but it dooms older devices to stasis, insecurity, and potential incompatibility as software from Sonos or its partners change.

There is one caveat: customers with a mix of legacy and modern Sonos gear won't be able to run both together once a future update moves modern kit to a new version of the Sonos software. So legacy gear will have to be quarantined on its own network, a capability Sonos intends to facilitate shortly.

Affected products include its original Zone Players (released in 2006), Connect, and Connect:Amp (sold between 2011 and 2015), its first-generation Play:5 (released in 2009), C200 (released 2009), and Bridge (released 2007).

"Today the Sonos experience relies on an interconnected ecosystem, giving you access to more than 100 streaming services, voice assistants, and control options like Apple AirPlay 2," the gizmo maker said in a blog post.

"Without new software updates, access to services and overall functionality of your sound system will eventually be disrupted, particularly as partners evolve their technology."

The phrase "will eventually be disrupted" offers no hint of who might be responsible for said disruption. But the company's recent financial filings explain that Sonos itself has planned for the obsolescence of its products and the discontent of customers.

"We expect that in the near term, this backward compatibility will no longer be practical or cost-effective, and we may decrease or discontinue service for our older products," the manufacturer's Q4 2019 10-K financial filing explains. "If we no longer provide extensive backward capability for our products, we may damage our relationship with our existing customers, as well as our reputation, brand loyalty and ability to attract new customers."

This is the same tech outfit that celebrates its environmental and social responsibilities by encouraging customers to flip a kill switch on older products so they cannot be resold in order to trade-in their bricked kit for a 30 per cent discount on new Sonos gear.


Logitech: We're gonna brick your Harmony Link gizmos next year


Planned obsolescence is common among software-centric companies like Apple, Google, and Microsoft, which only support products for a set period of time. But it hasn't been the norm for makers of home appliances and consumer electronics, where buyers expect products to last more than a few years or even decades.

With more and more companies embracing software-oriented business models, product expiration dates have spread to other market segments. But consumer expectations, as Sonos anticipated, haven't followed. That's evident in the reactions of some Sonos customers on the company's discussion forum.

"What kind of company just phases out your equipment regardless of how much money you spent on it?" wrote one unidentified keyboard warrior.

"You guys seriously SUCK. All you have done since I invested in your products is destroy them and remove functionality. You offer a pathetic 30 per cent buyback on only some products, when you should be offering 100 per cent buyback on everything. YOU BREAK IT, YOU BUY IT. I’m done with you crooks, I hope you get hit with a class action lawsuit and go bankrupt."

That said, it's hard to imagine a better advertisement for open source software. ®

Updated to add

On Thursday, Sonos CEO Patrick Spence published an open letter promising that legacy Sonos products will continue to get bug fixes and security patches “for as long as possible,” though not new features. Also, he confirmed that the company is working on “a way to split your system” so that modern products will work with each other and, separately, legacy products will work with each other.

Broader topics

Other stories you might like

  • Experts: AI should be recognized as inventors in patent law
    Plus: Police release deepfake of murdered teen in cold case, and more

    In-brief Governments around the world should pass intellectual property laws that grant rights to AI systems, two academics at the University of New South Wales in Australia argued.

    Alexandra George, and Toby Walsh, professors of law and AI, respectively, believe failing to recognize machines as inventors could have long-lasting impacts on economies and societies. 

    "If courts and governments decide that AI-made inventions cannot be patented, the implications could be huge," they wrote in a comment article published in Nature. "Funders and businesses would be less incentivized to pursue useful research using AI inventors when a return on their investment could be limited. Society could miss out on the development of worthwhile and life-saving inventions."

    Continue reading
  • Declassified and released: More secret files on US govt's emergency doomsday powers
    Nuke incoming? Quick break out the plans for rationing, censorship, property seizures, and more

    More papers describing the orders and messages the US President can issue in the event of apocalyptic crises, such as a devastating nuclear attack, have been declassified and released for all to see.

    These government files are part of a larger collection of records that discuss the nature, reach, and use of secret Presidential Emergency Action Documents: these are executive orders, announcements, and statements to Congress that are all ready to sign and send out as soon as a doomsday scenario occurs. PEADs are supposed to give America's commander-in-chief immediate extraordinary powers to overcome extraordinary events.

    PEADs have never been declassified or revealed before. They remain hush-hush, and their exact details are not publicly known.

    Continue reading
  • Stolen university credentials up for sale by Russian crooks, FBI warns
    Forget dark-web souks, thousands of these are already being traded on public bazaars

    Russian crooks are selling network credentials and virtual private network access for a "multitude" of US universities and colleges on criminal marketplaces, according to the FBI.

    According to a warning issued on Thursday, these stolen credentials sell for thousands of dollars on both dark web and public internet forums, and could lead to subsequent cyberattacks against individual employees or the schools themselves.

    "The exposure of usernames and passwords can lead to brute force credential stuffing computer network attacks, whereby attackers attempt logins across various internet sites or exploit them for subsequent cyber attacks as criminal actors take advantage of users recycling the same credentials across multiple accounts, internet sites, and services," the Feds' alert [PDF] said.

    Continue reading

Biting the hand that feeds IT © 1998–2022