Independent record label Burning Shed has informed musos of a digital burglary involving the partial theft of its customer database, though no payment records were accessed.
Customers were told yesterday the break-in took place on 18 December but was only discovered by the company at the end of last week on 17 April. The letter – seen by us – stated:
A hacker managed to download a section of our customer database. This consisted of some email addresses, plus the encrypted passwords for those email addresses. Our IT experts do not believe that postal addresses or any other information was accessed. However, we know that the hackers did decrypt some of the account passwords.
It added: "We can, however, guarantee that no payment information of any kind was compromised as part of this breach. We do not hold any of our credit card or PayPal details on our database."
The advice to customers with poor security hygiene is that if they used their Burning Shed password on multiple accounts with different vendors, do the right thing immediately and update them.
When the burglary became apparent at the end of last week, the record label said it enlisted a "top expert" and set the person to work "fixing the problem that caused the breach".
The route in was not specified, nor was the vulnerability, but the security gun-for-hire is "strengthening the way passwords are encrypted" and as a precautionary measure all data is being moved to a new host.
"We have taken the Burning Shed site offline for maintenance in order to complete the security updates," the letter stated. "This means that we will not be taking any orders for approximately 48 hours as of today [yesterday] and you will need to change your password when this is complete."
The Information Commissioner's Office was informed of the breach yesterday and the company said it will "comply" with any recommendation the watchdog makes.
Burning Shed was founded in 2001 and artists served by the label include Brit prog mainstays King Crimson, Marillion and Porcupine Tree, as well as ambient muso Roger Eno. ®