Photostopped: Adobe Cloud evaporates in mass outage. Hope none of you are on a deadline, eh?
More than dozen services down, customers left unable to work
Adobe technicians scrambled on Wednesday to restore multiple cloud services after a severe outage left customers stranded.
Starting around 0600 PDT (1300 UTC) Adobe's status board began lighting up with red outage notifications. At the time this article was written, 13 major issues were ongoing and five had been resolved. By issues, Adobe means people can't use some of its stuff in the cloud nor access their documents.
Creative Cloud reported eight major issues in progress, Experience Cloud had two, and Adobe Services had four.
Adobe Stock, Cloud Documents, Team Projects, Premiere Rush, Creative Cloud Assets, Collaboration, Publish Services, Adobe Admin Console, Spark, Lightroom, Account Management, and Sign In were all having trouble in the Americas region.
So too were Adobe Analytics, Experience Manager, Social, Target, Audience Manager, Cross-Cloud Capabilities, Campaign, Platform Core Services, Data Science Workspace, Experience Cloud Home, Data Foundation, Query Service, and Journey Orchestration.
Adobe didn't respond to a request for more information about the problems. We note its status board says not all customers are necessarily affected by the IT breakdown.
Via Twitter, the Photoshop giant's support account said an inquiry into the outage is underway. "Our teams are investigating the issue and working to get this resolved ASAP," the company said.
Predictably, customers who recall when Adobe software ran locally lamented their dependence on Adobe's cloud.
"Adobe's servers are currently down," wrote Element Animation on Twitter. "If you pay for any of their software, you can't use it right now. Remember when we used to own our own software?" ®
Updated to add
By 1600 PT, Adobe's dashboard shows its cloud systems are mostly back to normal, or at least getting back on their feet.