Tell us all about the lessons you learned during lockdown – we want to understand the challenges you faced

Do you have automation and self-service capabilities in place that aren’t being used?

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Reader survey While debates continue over how best to lift the coronavirus lockdowns and regain some semblance of normality, IT teams are still very much dealing with the impact of the pandemic.

The first imperative may have been to get people working from home, yet social distancing also forced lots of hitherto physical interactions with customers, partners and suppliers into the digital world. This has stressed many core IT systems, along with the teams that support them, in new and different ways.

Against this background, life for many IT pros has become busier and more reactive than ever. What’s needed is a down-to-Earth conversation about pragmatic ideas to help stretched IT teams deal with immediate problems without building up too much technical debt. And so much the better if this can be achieved by more-fully utilising the automation and other capabilities already in place. Helping users to help themselves, while maintaining appropriate control, is another way to potentially ease the burden.

Is this a discussion you’re up for? If so, our latest reader survey is for you.

Click right here to share your perspective with us: we'd love to hear your thoughts and experiences. As usual, your responses will be anonymous, and your privacy assured.

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