IT ops lessons from the lockdown: Help us understand the challenges you've faced and overcome mid-pandemic

We're producing a study with Freeform Dynamics – and we need to hear from you clever people, please

Reader survey Do you have automation and self-service capabilities in place that aren’t being used?

While debates continue about how best to lift the lockdown and regain some semblance of normality, IT teams are still very much dealing with the impact of the pandemic. The first imperative may have been to get people working from home, but social distancing has also forced lots of hitherto physical interactions with customers, partners and suppliers into the digital world. This has stressed many core IT systems, along with the teams that support them, in new and different ways.

Against this background, life for many IT pros has become busier and more reactive than ever. What’s needed is a down-to-Earth conversation about pragmatic ideas to help stretched IT teams deal with immediate problems without building up too much technical debt. And so much the better if this can be achieved by more-fully utilizing the automation and other capabilities already in place. Helping users to help themselves, while maintaining appropriate control, is another way to potentially ease the burden.

Is this a discussion you’re up for? If so, then our latest reader survey is for you.

Click here to give us your views, please, so we can better understand the world you operate in – thanks.

As usual, your responses will be anonymous and your privacy assured.