Email seems lost in the post? You might be a Tsohost customer

Print it out, pop a stamp on it, stick it in a pillar box. Might have been quicker

18 Reg comments Got Tips?

Axe-happy Tsohost has found another way to upset its customers this week. Email, it appears, has taken a bit of a totter.

To be fair, the hosting outfit has had issues with emails before. The forwarder IP of its old cloud hosting was blocklisted by Microsoft at the end of June, which meant bouncebacks.

However, a Register reader has been in touch to point out that the company has taken things up a notch, and appears to be holding some email in the Pit of Despair rather than the expected destination with nary an "as you wish."

Inconceivable!

The problem appears to have kicked off on Tuesday evening, and caused impressive delays in email delivery. Register reader Malcolm Loades, using the Thunderbird mail client, reported a 40-hour delay for some emails, while others had not yet made it as far as the intended recipient.

Loades told us that Tsohost had acknowledged the problem, but insisted that only certain mailboxes were borked. "It must just be bad luck that 40 mailboxes which I know of are all affected," he added dryly.

A dip into the fetid waters of social media shows that he is not alone in his email experience at the hands of Tsohost.

The Tsohost social media orifice itself is alive with helpful tips on achieving greater productivity from home and focussing "a wandering mind." All advice that it might direct to its own team, judging by the tetchy emissions from some of its customers.

The Register contacted Tsohost, which is ultimately owned by GoDaddy, for comment, and a representative told us: "We can confirm that the email issues should now be fixed."

The hosting provider has had a bit of a torrid time of late. It suffered a week of major disruption last year after "unauthorised code" turned up in some of its servers. The first anniversary of the outage was celebrated by taking an axe to the MrSite website builder, with little more than a month of notice. ®

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