Workplace Technology latest division to be jettisoned from Capita – back into the hands of its original owner

Outsourcing giant's boss Jon Lewis continues to swing the axe


Capita has hit the eject button on its managed print services (MPS) wing – the loss-making Workplace Technology division is back in the hands of its original founder, Paul Gillett.

This is the latest in a long line of operations that Capita CEO Jon Lewis has offloaded since he took the hot seat in 2017 with the plan of turning a network of disparate businesses into something more coherent and profitable.

Gillett, who founded the business in 1988 as Right Document Solutions (RDS) and sold it to Capita for up to £40m in 2011, had actually remained employed as a director. He now returns to the board alongside the original finance director and the name of the company reverts back to what it was.

In a statement, Gillett said Capita has provided "infrastructure and scale" for the print services outfit, "however, as changes in the digital workplace accelerate, our clients need a more flexible and entrepreneurial approach to maximising staff productivity, managing their data and driving down costs."

Managed Print Services would seem a tough place to be in the current crisis, given that large swathes of the workforce are still toiling away at home. For some, not returning to the office until 2021 is a very real prospect. RDS reckoned COVID-19 means "changes in the digital workplace" are being "fast tracked".

The buy price was not revealed.

The business turned over £36.45m in sales in the 12 months ended 31 December 2018, compared to revenues of £42.56m in the prior year when a number of renewals kicked in. It reported an operating loss of £1.45m compared to a profit of £9.19m in 2017.

Why had Capita's MPS division swung into the red? This was "because of decrease in gross profit due to higher settlement values for contracts renewed and increase in expenditure on sales team in order to improve sales, which led to a decrease in operating profit," the accounts stated.

Capita boss Lewis has so far tossed overboard numerous businesses, including Asset Services, Access Group, Parking Eye, Projen, Medicals Direct Group and Supplier Assessment Services.

Lewis has said he wants Capita for concentrate on Software, People Solutions, Customer Management, Government Services, and Technology Solutions and Specialist Services divisions.

At the half-way stage of Capita’s 2020, it reported sales of £1.838bn, down ten per cent year-on-year, according to a trading update in June. ®


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