Australia’s Department of Foreign Affairs and Trade (DFAT) has just exposed personal details of over 1,000 citizens in an email.
Australia has all-but-closed its borders during the COVID-19 pandemic, rationing the number of citizens who can fly into the country each day. That policy means the few airlines still flying sell their business class seats and not many more, leading to people holding cheaper tickets being bumped off flights and big backlogs of citizens trying to get home to mostly-COVID-free Australia.
Some of those bumped from flights have quit jobs and packed up homes in in anticipation of returning home. Others are no longer permitted to work in whichever country they currently inhabit.
In recent weeks this has led to political pain for the government as Australians ask increasingly pointed questions about why they can’t come home at a time of their choosing.
So last week the government increased entry quotas and started an emergency loans scheme for those in dire need.
And when it emailed potential recipients of those loans, it used the “To” field.
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Officials tried to recall the mail, but that seldom works and didn’t do so on this occasion either.
A little later DFAT sent another mail in which it said: "We request your assistance in immediately deleting that email from your IT system and refraining from any further forwarding of the email, to protect the privacy of the individuals concerned."
The Department also tweeted an apology of sorts, but it did not always go down well.
Hey @dfat I am the one that’s impacted with your email bungle. But I’m least bothered about that 👍.— Manoj Yandapally (@manojyandapally) October 1, 2020
One thing that’s bothering me is your lies in the tweet saying you are working as hard as to get us back home. Show us some proofs about your hard work 😓NONE
It may be “government agencies doing dumb things with email” week in Australia’s neighborhood, as a similar breach has emerged with New Zealand’s Civil Aviation Authority allegedly making the same mistake when mailing residents who had complained about drone regulations. That breach is detailed in this video. ®