It’s time to move Teams beyond internal collaboration

Tempted by telephony in Teams? Start right here

Promo Like it or not, we’re living in the biggest experiment in work practices in decades. The Covid pandemic prompted a hurried retreat from offices, and a sudden rush onto cloud-based collaboration platforms like Microsoft Teams.

The results, in many ways, are better than anyone expected. Workers have adapted and kept in touch with colleagues, projects have been started and concluded, and business has continued to be done, economic dislocation notwithstanding.

But while your internal communications may have transitioned relatively smoothly, can the same be said of communications outside the organisation? Are your employees able to easily place calls to customers or suppliers, on any device, from any location?

And do you worry that your organization still has a range of on-premises PBX equipment spread around offices that are almost empty, and a myriad of contracts with carriers across the world?

The fact is, if you’re already relying on cloud-based collaboration internally, it’s time to move cloud-based telephony off the “must check it out one day” list.

Because if you’re already using Teams, Microsoft Phone System can turn it into an enterprise strength telephony system, allowing users to make and receive calls, anywhere and on any device, all through the same familiar interface. It’s basically a PBX in the cloud.

So, where do you start? Well, you should check out this definitive guide on “Adding Cloud Telephony to Microsoft Teams” from LoopUp, who are a Microsoft Gold Partner, with ten years’ experience working with Microsoft on telephony solutions, providing fully managed services to global companies with 24/7 multilingual support from 15 offices around the globe.

As well as talking you through the nuts and bolts of cloud telephony, the guide will show why, if you’re a larger firm operating in multiple countries, you should consider Direct Routing as a way to connect the Microsoft Phone System to the PSTN. By integrating telephony direct into Teams AND keeping your users’ existing phone numbers and allowing them to make a receive calls on any Teams-enabled device from anywhere, you won’t just be making life easier for them and their customers.

You’ll be making life easier for yourself, because you’ll have better access and user management, and won’t be having to support obsolete PBX equipment, or deal with multiple carriers and multiple bills in multiple currencies.

So, if you’ve decided it’s time to move Teams beyond internal collaboration, and into an all round communications platform that keeps your organisation in touch with the whole world, why not start by reading more here.

Paid for by LoopUp.