Big Blue services enjoy a lie-in: IBM cloud gets the Monday blues and its customers won't have been happy either

Myriad major regions affected in latest wobble


A fresh week and a new crop of cloud woes confronted IBM clients this morning in a bunch of major cities across the planet.

IBM marked the two incidents, both affecting logins, as "resolved" just minutes ago, which will have been cold comfort to those who lost their morning.

Big Blue - which might be how some of its cloud customers are feeling right now - confirmed at 9:31 UTC that it was probing a technical problem in the Washington DC, London, Dallas, Sydney, Tokyo and Frankfurt regions.

Specifically, users were “unable to log on to IBM Cloud Console,” confirmed IBM. It added: “We are aware of the issue and are currently investigating. More information will be provided as it becomes available.”

IBM attached a severity rating of 1 to the cloud platform incident, which was fixed at 12:16 UTC.

The same glitch showed up last week, along with a flurry of other unintended service delivery wobbles, which isn’t a great look for a business that intends to rule the world of hybrid computing.

cloud

IBM's cloud services echo its Q1 financial results: They're both down

READ MORE

At the same time this morning, IBM confirmed in a separate email that it was trying to find the root cause disrupting the IAM Identity Services affecting the Washington DC, Osaka, São Paulo, London, Dallas, eufr2, Soeul, Sydney, ch-ctu satellite, Chennai, Toronto, Tokyo and Frankfurt regions.

“Customers might not be able to log in to IBM Cloud using IBMid,” the email stated.

This IBMid issue was resolved at 12:10 UTC.

The cloud is one of IBM’s strategic imperatives: the Cloud and Cognitive Solutions division grew 3.8 per cent year-on-year in calendar Q1 to $5.4bn. The specifc Cloud and Data Platform component grew to $2.866bn from $2.536bn.

IBM says it isn’t trying to compete with the giants AWS, Microsoft and Google, which collectively account for upwards of 65 per cent of total public cloud spending in Q4 2020. Instead, IBM wants to plough a furrow in hybrid cloud,

Jim Whitehurst, president at IBM - and former CEO at acquired Red Hat - said at the Morgan Stanley technology conference at the start of March that “at least half, if not certainly the majority of workloads in regulated industries are going to have a hybrid cloud paradigm.

“If we win that, that is a massive opportunity and [I’m] less worried about the individual stand-alone stove type, what can easily go on a public cloud. So we're not trying to win the whole world, we're trying to win clients and workloads that need that hybrid platform. We are clear and by far the leader in that.”

Winning would undoubtedly necessitate IBM keeping its cloud services online. ®

Similar topics

Narrower topics


Other stories you might like

  • Cheers ransomware hits VMware ESXi systems
    Now we can say extortionware has jumped the shark

    Another ransomware strain is targeting VMware ESXi servers, which have been the focus of extortionists and other miscreants in recent months.

    ESXi, a bare-metal hypervisor used by a broad range of organizations throughout the world, has become the target of such ransomware families as LockBit, Hive, and RansomEXX. The ubiquitous use of the technology, and the size of some companies that use it has made it an efficient way for crooks to infect large numbers of virtualized systems and connected devices and equipment, according to researchers with Trend Micro.

    "ESXi is widely used in enterprise settings for server virtualization," Trend Micro noted in a write-up this week. "It is therefore a popular target for ransomware attacks … Compromising ESXi servers has been a scheme used by some notorious cybercriminal groups because it is a means to swiftly spread the ransomware to many devices."

    Continue reading
  • Twitter founder Dorsey beats hasty retweet from the board
    We'll see you around the Block

    Twitter has officially entered the post-Dorsey age: its founder and two-time CEO's board term expired Wednesday, marking the first time the social media company hasn't had him around in some capacity.

    Jack Dorsey announced his resignation as Twitter chief exec in November 2021, and passed the baton to Parag Agrawal while remaining on the board. Now that board term has ended, and Dorsey has stepped down as expected. Agrawal has taken Dorsey's board seat; Salesforce co-CEO Bret Taylor has assumed the role of Twitter's board chair. 

    In his resignation announcement, Dorsey – who co-founded and is CEO of Block (formerly Square) – said having founders leading the companies they created can be severely limiting for an organization and can serve as a single point of failure. "I believe it's critical a company can stand on its own, free of its founder's influence or direction," Dorsey said. He didn't respond to a request for further comment today. 

    Continue reading
  • Snowflake stock drops as some top customers cut usage
    You might say its valuation is melting away

    IPO darling Snowflake's share price took a beating in an already bearish market for tech stocks after filing weaker than expected financial guidance amid a slowdown in orders from some of its largest customers.

    For its first quarter of fiscal 2023, ended April 30, Snowflake's revenue grew 85 percent year-on-year to $422.4 million. The company made an operating loss of $188.8 million, albeit down from $205.6 million a year ago.

    Although surpassing revenue expectations, the cloud-based data warehousing business saw its valuation tumble 16 percent in extended trading on Wednesday. Its stock price dived from $133 apiece to $117 in after-hours trading, and today is cruising back at $127. That stumble arrived amid a general tech stock sell-off some observers said was overdue.

    Continue reading

Biting the hand that feeds IT © 1998–2022